Community Experience Educator

LSKD

  • Loganholme, QLD
  • Permanent
  • Full-time
  • 1 month ago
Full Time and Casual opportunities available * Join Australia's fastest growing activewear brand
  • Do you thrive off of building genuine customer connections?
Benefits and perks
  • A vibrant and fun team culture
  • Pipeline for career development with a growing brand
  • Epic staff discounts on our product plus other businesses we’ve built strong community partnerships with
  • EAP to support your wellbeing
  • You’re our biggest asset - start smashing your goals to be 1% better every day with complimentary access to our book library via Audible, and purposeful personal/professional development forums
  • Access to our in-house gym and regular weekly free team member exclusive training sessions
  • Sweat with the community - allowances to network with (and workout with) our fitness partners
Our storyLSKD is an Australian-owned and operated brand that prides itself in producing high-quality functional sportswear with a street aesthetic. Ever since our formation we’ve never been content settling for the norm; we’re constantly evolving and challenging the status quo, inspired by the restless few who influence style, shape the future and strive to be 1% better everyday!The gigYou're a people person, natural care with communication flare!We have Full Time and Casual opportunities to consider and so as much flexibility between 6am and 9pm Monday to Sunday (yes, we respond to our incredible community across all 7 days of the week) is desirable.No two days are the same, this role is perfectly suited to someone who has a passion for the customer and thrives on creating genuine connections while offering support and guidance to the LSKD Community.We’re a solutions-focused team that leads from the front, works autonomously, and loves leaning into all 6 core values to continuously challenge the status quo and create life-changing moments for our community (literally, you should see and hear the conversations we are so lucky to have day in day out!).You will be responsible for supporting, engaging, and going above & beyond for our community over the phone, live chat, emails & socials (FB, IG, Tik Tok etc).Day to dayBuild genuine, meaningful connections across all community touchpoints.Provide exceptional support by responding to enquiries via phone, live chat, email, social media, and in person at events-guiding customers to the right product.Deliver post-purchase care, assisting with returns, order updates, address issues, and anything else our community needs.Manage key admin tasks including returns, postal issues, out-of-stock items, fraud checks, and chargebacks.Consistently meet (and aim to exceed!) Community Experience KPIs.Approach every challenge with a solutions-focused mindset-whether it’s website, product, or store-related.Engage daily with our community on social media, bringing our core values to life: Enjoy the Journey and Create a Community.Collaborate with the broader CX and LSKD team to improve processes and contribute to exciting projects, guided by our values: There’s a Better Way to Do It, Move Fast, Break Sht*, and 1% Better Every Day.Be the voice of our community-sharing feedback, trends, and ideas to help shape brand decisions. * Show up every day ready to create a world class community experience, go above & beyond and think unreasonably.What will you embody?
  • The Ideal Team Player: You are Hungry, Humble and Smart
  • Act as a brand ambassador behaving in line with our mission and values
  • A quick decision maker that uses all information available
  • Adaptable: Thrives in uncertainty and can change priorities in a fast-paced environment
  • Resilience: Remains persistent, positive and above the line; recovers quickly from setbacks
  • Exceptional communication and interpersonal skills
  • Ability to work collaboratively within a team and across departments
So what do you need to get the gig?Turn this application upside down: blow it out of the water and show us why you want to be part of Australia's fastest growing brand!

LSKD