APS3 Customer Service Officer
- Adelaide, SA
- $46.00 per hour
- Contract
- Full-time
Location: Adelaide CBD
Full-time on Site
Classification: APS Level 3
Security Clearance: Baseline (or ability to obtain)
Citizenship: Australian citizens onlyAbout the Role
Join the Australian Passport Office as a Customer Service Officer and play a vital role in assisting Australians with their travel documentation. Working in a fast-paced environment, you will provide high-quality customer service in both front-of-house and back-office roles.You’ll support the production of Australian travel documents, interact with the public (in person and via phone), and contribute to the integrity and quality assurance of issued documents. This role includes some physical tasks and may involve interactions with distressed customers.Key Responsibilities
- Deliver professional customer service at counters and via phone
- Process passport applications and perform quality assurance checks
- Operate passport personalisation and print equipment
- Conduct interviews for passport applicants
- Perform administrative tasks including cashier duties, invoice processing, and email management
- Maintain a high level of accuracy and attention to detail
- Work collaboratively as part of a flexible, high-performing team
- Strong communication and interpersonal skills
- Exceptional attention to detail
- Ability to manage competing priorities and meet performance targets
- Comfortable working in high-volume, customer-facing environments
- Willing to complete internal passport training modules
- Australian Citizenship
- Ability to obtain and maintain a Baseline Security Clearance
- Willingness to undertake pre-employment screening
- Previous customer service or administration experience
- Knowledge of relevant government legislation and procedures
Click Apply Now and submit your application including a current resume outlining your suitability for the role.Diversity, Equity & Inclusion at Hudson
Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.Casual Loading
Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.