Telco Specialist
Origin Energy
- Adelaide, SA
- Permanent
- Full-time
- Salary + annual bonus + overtime available
- Rotating roster | Working hours 8am - 11pm Mon - Sun
- Adelaide based
- In Retail, we're at the forefront and the main point of contact for all our customers and it will be your core responsibility to go to the ends of the earth to keep our customers impressed and excited about Origin Energy being their Broadband supplier.
- You will work across the full range of customer service-related requirements including but not limited to service activation, retention, sales, tech support, billing and payments, complaint and customer education regarding Origin products.
- This role plays a pivotal part in advancing Broadband's growth targets and contributing to Origin's aspiration of becoming Australia's most loved Energy/Telco retailer.
- Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including email, social and other platforms.
- Ability to interpret information and data to understand customer queries and solve problems
- Quick learner with the ability to adapt to new tools and technologies.
- A strong work ethic - A role in Retail Operations is very fast paced and can be challenging at times. We're looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals.
- While not essential, Telco experience is highly desirable.
- Extensive training, ensuring you'll be fully trained in every aspect of the customer experience
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers!
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work!