Software Support Product Specialist
Elekta
- Sydney, NSW
- Permanent
- Full-time
- Provide phone and email support, technical advice & “Help Desk” support as appropriate to customers
- Liaise with other members of the Software team to address any existing Customer concerns promptly & effectively.
- Excellent verbal and written communication skills
- Implement newsletters & application notices.
- Attend Conferences (as required), to maximise Oncology Users perceptions of long-term continuity and reliability of Elekta Pty Ltd within Australasia.
- Provide Technical/analytical skills in the area of PC/Network Computing and Operating systems
- Ability to troubleshoot/diagnose issues with software and hardware interfaces, including DICOM connectivity and transfer
- Familiarity with all Microsoft server/workstation operating systems, Citrix
- Sales Support. Assist Elekta sales staff and distributors with technical advice for existing and future sites.
- Participate actively in the support and training of new staff and others as required.
- Works on “complex problems” where analysis of situations or data requires in-depth evaluation of various factors.
- Initiates and actively pursues projects (as required)
- Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, WebEx, CLM, Pivotal and/or Clientele
- Familiarity with the curriculum development process and educational methodology
- Working knowledge/understanding of all Elekta software products and proficiency in assigned product specialties
- Strong verbal and written communication skills
- Strong presentation skills (ability to communicate effectively to a group)
- Ability to effectively interact with customers (via phone and face-to-face)
- Ability to travel up to 30% (both domestic and international.)