Assurance Lead

• Monitor the management of key commercial and materially outsourced contracts to ensure compliance with agreed service level agreements (SLAs), metrics and regulatory requirements e.g. CPS231, CPS230
• Review Insurance information systems and work practices to ensure alignment with RAC policies and industry standard requirements
• Identify training needs and ensure compliance is upheld in relation to company and legislative standards
• Contribute to the periodic commercial reviews and analysis of in-house and 3rd party Material outsourced contracts and SLA’s to identify improvements
• Consult with the Incident Management team where Incidents are Service related and identify and work to remediate recurring issues
• Negotiate and establish stakeholder SLA standards with RAC contract specialists between service providers and end users
• Monitor and ensure all e.g. APRA standards and or regulatory requirements are met by Insurance suppliers / partners
• Engage with RAC stakeholders to ensure new applications and infrastructure contain required enhancements where appropriate (this can be security related CPS234 or other APRA standards)
• Co-ordinate and drive timely responses to address audit actions
• Work closely with the Risk and Compliance team to carry out Control Assurance testing.

• Demonstrated experience in contract management life cycle with service provision assurance management
• Experience in facilitation and service agreement or contractual performance assessment
• Experience managing and negotiating with internal and external service providers
• IT Governance experience is desirable
• Audit and controls assurance background desirable
• Strong understanding and applied knowledge of APRA standards (CPS231, CPS234, guidelines and relevant legislation
• Exposure to meeting regulatory and compliance obligations
• Insurance or other Financial Services industry experience
• Highly developed communication and collaboration skills
• Demonstrated ability to build and maintain effective relationships with internal and external stakeholders
• Tertiary qualifications in Business, IT, Project Management or related discipline

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
• Opportunities for community engagement and corporate volunteering

RAC