eCommerce Content Production Lead
- Docklands, VIC
- Permanent
- Full-time
Work type: Permanent / Full time
Location: Support Office - DocklandsFrom humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”.
- Exciting opportunity in our Online Team
- Be a part of a fast-paced, collaborative team
- Flexible hybrid role - Docklands based office & the comfort of your own home
- Lead and oversee the end-to-end content production process, including brief creation, creative reviews, content build, scheduling, and timely removal of expired content to ensure the website reflects current and accurate information.
- Lead, mentor, and develop the Content Publishing team, fostering a high-performance culture focused on quality and efficiency.
- Act as second-in-command (2IC) to the eComm Production Manager, providing support on key initiatives and stepping into the role as required.
- Act as a subject matter expert and primary user of the Content Management System (CMS), optimising its use to improve efficiency and content quality.
- Ensure all online content complies with brand, creative, and accessibility standards at each stage of production.
- Identify and troubleshoot content errors or issues, coordinating quickly with stakeholders to resolve them in line with escalation protocols.
- Coordinate and manage workflows between local and offshore teams to ensure seamless content production and delivery.
- Collaborate closely with cross-functional teams including marketing, merchandising, IT, and external vendors to ensure smooth content production and website updates.
- Support the eComm Production Manager in managing larger scale production projects and system enhancements.
- Continuously review and optimise content production workflows and CMS functionality, identifying and implementing improvements to increase productivity and content quality.
- Assist in developing and maintaining standard operating procedures (SOPs) and documentation for content production processes.
- Monitor key performance metrics related to content production and team productivity, reporting insights and recommending actions for continuous improvement
- Previous experience in eCommerce, Marketing, Digital Content, ideally in the retail sector
- Demonstrated leadership experience, including managing and mentoring teams. Proficient in Content Management Systems (CMS)
- Proven technical capabilities, with the ability to quickly learn and navigate new systems and platforms
- Basic coding skills desirable
- Strong working knowledge of Excel, with the ability to confidently manage spreadsheets and support day-to-day operations
- Ability to manage multiple projects simultaneously, prioritise tasks, and meet deadlines in a fast-paced environment
- Exceptional organisational skills with a keen eye for detail
- A natural collaborator with the ability to build and maintain positive and productive relationships with stakeholders
- Flexibility in hours worked, with minimal weekend work required (Key Trade Events)
- Generous team member discounts on all Myer products, including team-member exclusive discounts.
- Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work.
- A supportive leadership and team network to set you up for success.
- Career growth and succession opportunities across the business.