Customer Service AdministratorJoin PEER as a Customer Service Administrator and play a key role in supporting learners on their trade school journey. In this role, you’ll keep things running smoothly by managing data, results, progress, and scheduling — making a real difference to the success of our students.Key ResponsibilitiesProvide essential admin support to PEER’s RTOManage enrolments, attendance, and learner scheduling for trade schoolCoordinate and communicate learner schedules in a timely mannerMonitor shared inboxes and handle communication with learners and staffMaintain accurate data entry and records with strong attention to detailSupport smooth office processes, including student follow-upsAdapt and pitch in across a variety of trade school tasksAbout You:You are highly organised and thrive on keeping things running smoothly. With strong scheduling and coordination skills, you can manage multiple priorities, meet deadlines, and adapt when plans change.You are a clear communicator, both written and verbal, and build strong relationships with learners, employers, and colleagues. Detail-oriented and accurate, you ensure enrolments, timetables, and records are managed with precision.You bring at least 12 months of administration experience, confidence using Microsoft Office, and a proactive approach to learning new systems, including learning management platforms.Qualifications & Requirements
Proven administration experience
National Police check (or willingness to obtain)
Working with children check (or willingness to obtain)
PEER Perks!
Competitive salary
Meaningful, purpose-driven work
Collaborative and inclusive culture
Opportunities for growth and professional development
Gifted leave over the end of year shut down period (over and above standard annual leave allowance)
Monthly Rostered Day Off (RDO) program
Paid volunteer day per year
Free access to an onsite gym
On-site canteen
Free staff uniform (optional) and laundry allowance
Flexible working arrangements
Why Join PEER?At PEER, we don’t just train apprentices and trainees — we empower futures. You’ll be part of a supportive, values-driven organisation that invests in its people and makes a real impact on the community.For further information regarding the position please contact melanier@peer.com.au.Please note that applications submitted via email will not be considered.Applications close September 12th, shortlisting and interviewing may occur prior to this date.
