Reservations Supervisor | Cruise Whitsundays
Journey Beyond
- Airlie Beach, QLD
- Permanent
- Full-time
- Seeking a new challenge to showcase your guest service delivery skills in the beautiful Whitsundays?
- Passionate about people having the best holiday experience possible?
- Love diversity where every day is different?
- The supervision and management of the Reservation Team on a day to day basis ensuring that hours and overtime are kept within budget requirements;
- Ongoing training and development of the Reservations Team;
- Monitor bookings, manifests, availability in accordance with demand and weather;
- Run regular operational reports to monitor team and business activity;
- Daily invoices, vessel number reconciliation and balancing of point of sale/website payments;
- Manage and support with customer complaints;
- Plan, prioritise and delegate work tasks;
- Manage agent account enquiries and website partners product content/availability;
- Greeting and assisting guests ensuring the guests experience is priority.
- Experience in creating and maintaining a supportive & positive team environment;
- High level of interpersonal skills with a lead by example attitude;
- Self motivated and adaptable with an eye for detail;
- Strong Customer Service, Sales and excellent Relationship Management Skills;
- Ability to multi-task competing priorities and a solution-based problem solver;
- Excellent written and spoken communication skills;
- Proficient with MS Office and general administrative skills;
- Confident with the use of technology and communication devices.
- Minimum of 1 year customer service & sales experience and training/supervising a team;
- HLTAID011 Provide First Aid and Cardiopulmonary Resuscitation;
- Experience working with booking/reservations systems;
- Driver's Licence and Certificate II in Tourism or Business Admin is highly desirable:
- Residing locally with permanent accommodation already acquired;
- Ability to work flexible hours including weekends, evenings and public holidays between the hours of 6:30am and 7:15pm