About the DepartmentA federal agency charged with the responsibility of delivering government programs for war veterans, members of the Australian Defence Force, members of the Australian Federal Police, and their dependants.About the RoleA Service Support Officer provides the front line of customer service for clients accessing services from Open Arms Veterans and Families Counselling. This customer service is provided in person (at front reception) or via telephone. In addition, they provide operational and administrative support to the regional clinical service delivery staff to ensure quality services to the veteran and families community.Duties
Provide high quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS.
Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
Skills and Qualifications
Possess strong communication and interpersonal skills.
Exercise sound judgement, discretion, and integrity including the ability to maintain confidentiality and privacy.
What's on offerThe successful candidate will notionally be offered a 18 month hourly rate contract at the APS3 level. This position is based in Stafford, QLD.As this role is with the Federal Government, only Australian citizens will be considered for this vacancy.How to ApplyClick APPLY or contact Kandice | Consultant Talent Acquisition on 0448 974 777 for a confidential discussion.Please submit applications in Word format only by 10am 23rd April 2024.FIRST PEOPLE Recruitment Solutions is a 100% Indigenous owned agency providing contingent contracts, fixed term contracts and permanent recruitment solutions to Government and Corporate Australia.Our Head Office is based in Canberra with a national reach to all the states and territories, regional and remote areas of Australia.FIRST PEOPLE Recruitment Solutions encourage applications from Indigenous Australians and Non-Indigenous Australians together with people from culturally diverse backgrounds.FIRST PEOPLE Recruitment Solutions acknowledges the traditional owners of country throughout Australia and recognises their continuing connection to land, waters and community. We pay our respect to them and their cultures; and to elders both past, present and emerging.
