Cargo Flight Clerk

• Deliver exceptional customer service in alignment with our Client and Airline specific standards.
• Facilitate the smooth flow of import and export cargo between customers and aircraft.
• Handle customer inquiries related to cargo reservations, tracking, tracing, and quoting.
• Prepare accurate airway bill documentation, manifests, and information for flights.
• Verify cargo documentation data, rate charges, schedules, and routing.
• Process special cargo handling, including dangerous goods, animals, human remains, and perishables.

• Assist in locating and managing lost, damaged, and delayed shipments.
• Manage inbound and outbound cargo and mail communications.
• Perform bond checks and ensure proper collection of rate charges.
• Compile cargo claims files for settlement purposes.
• Provide accurate statistics for monthly reports.
• Retrieve cargo documentation from aircraft and manage regulatory clearances.
• Control Unit Load Devices, maintaining records and communication with airline customers.
• Fulfill any other directed duties.
• Compliance with regulations from transport, quarantine, customs, border force, and other legal bodies.

• Valid manual driver's license
• Previous proven customer service and administrative tasks experience
• Completion of Company induction and commitment to ongoing training.
• Ability to work 24/7 rotating shifts without restrictions.
• Ability to work in physically demanding warehouse settings, heavy lifting , and working outdoors in various weather conditions.
• Ability to work in a high-pressure, fast-paced environment without compromising work quality or safety.
• Commitment to safety, incident reporting, and adherence to safety regulations.
• Self-motivated with the ability to work without direct supervision.
• Permanent residents or must have Australian Citizenship

• Approachable and respectful demeanor, supporting a friendly work atmosphere.
• Effective communication skills, transparent and honest in interactions.
• Display passion, dedication, and a proactive attitude.
• Flexibility to adapt to changing priorities and dynamic situations.
• Reliable and punctual, meeting commitments consistently.
• Exhibit confidence, maintaining focus on tasks at hand.

Synaco Global Recruitment