Food & Beverage Supervisor

• Oversee the daily operations of the breakfast buffet, ensuring seamless service and presentation that reflects luxury and excellence.
• Lead and inspire a team to provide an elevated guest experience, from warm welcomes to personalised touches.
• Work with the team to ensure all buffet stations are immaculately presented, replenished efficiently, and maintained to five-star quality.
• Uphold Forbes standards, ensuring attention to detail, intuitive service, and genuine hospitality.
• Work closely with the culinary and service teams to ensure an exceptional and consistent dining experience.
• Train and mentor team members, fostering a culture of excellence and continuous improvement.
• Maintain compliance with health, safety, and hygiene regulations, ensuring the highest standards of cleanliness.
• Greets and welcomes guests entering the restaurant. The individual is responsible for taking dining reservations, assigning and seating guests at the table.
• Answer phones and take dining reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen colleagues or management.
• Be the Champion in menu knowledge of the restaurant and delivers stellar recommendations and food-beverage pairings to enhance guests' dining experience.
• Coordinate with Runners and Chefs on the length of wait, re-cook or special requests, as well as product availability.
• Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
• Mentor and guide individual team members' growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.
• Conducts the pre-service shift briefing in the absence of the Assistant Manager/Manager.
• Ensure all opening and closing checklists are properly completed each day.

• A General Education Certificate or Diploma in Hospitality Management with a focus on Restaurant Management is preferred.
• Previous experience in a similar role is an advantage.
• Familiarity with restaurant systems such as Symphony or Seven Rooms.
• Exceptional communication skills paired with a passion for guest relations.
• Strong command of written and spoken English.
• Available to work on a rotating roster (early mornings, weekends, and public holidays) across a 7-day operation.
• Valid working rights in Australia.

• Join a vibrant and nurturing workplace.
• Work in elegantly designed areas while enjoying amenities in a historic building.
• Benefit from online LinkedIn training courses aimed at your personal and professional growth.
• Savour complimentary meals during your shifts.
• Enjoy discounts for hotels and group bookings.
• An employee assistance programme (EAP) offering confidential counselling and support.
• Celebrate your birthday with special leave.
• Embrace opportunities for growth and advancement within the organisation.

• We appreciate your understanding that we will only be able to contact shortlisted candidates.

Operations