Administration Clerk - NIGHT SHIFT - WORK FROM HOME

Tower Group South Africa (PTY) Ltd

  • Brisbane, QLD
  • Contract
  • Full-time
  • 16 days ago
REMOTE – WORK FROM HOME!General Administration Assistant – Night Shift
Hours: Monday to Friday | 1:00 AM – 9:00 AM (SA Time)Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in 2008, they have grown to 200+ employees across Australia, the Philippines, and now South Africa - creating exciting opportunities for motivated individuals!They pride themselves on a fun, flexible, and values-driven culture and are looking for self-starters who want to make a real impact. If you are positive, driven, and seeking a long-term career with a prestigious global employer, this may be your perfect fit.Role Summary:The role is working with one of their clients, helping them manage various administrative duties.Key Responsibilities:
  • General ad hoc administrative tasks as assigned by your customer
  • Execute on service-related tasks
  • Handle escalated customer issues and provide timely resolutions
  • Assist in developing and implementing policies and procedures
  • Maintain customer records, update databases, and ensure accurate documentation of interactions
  • Data entry, order processing, quoting, researching, calendar management
  • Respond to customer inquiries in a professional manner, through email, chat and calls
Requirements:
  • Fluent in English (written and spoken)
  • Minimum 3+ years’ admin experience
  • Matric + tertiary qualification preferred (or equivalent experience)
  • Strong understanding of admin principles, best practices, and problem-
solving techniques * Ability to manage and prioritise multiple customer requests efficiently.
  • Proficient with CRM software and support tools
  • Excellent interpersonal and problem-solving skills
  • Strong interpersonal skills to build relationships with customers and internal teams.
  • Able to work independently and follow processes
  • High attention to detail
  • Ability to work independently and make decisions while following company policies
  • A proactive and customer-focused mindset with a commitment to service excellence
  • Reliable internet (min 20Mbps)
  • Dedicated, quiet home workspace
  • Willingness to use productivity/time-tracking software
Preferred Skills:
  • Proficient in Microsoft Office and Google Suite
  • Quick to learn new systems and processes
  • Exposure to AI tools like ChatGPT or Gemini
  • Strong team player with independent working ability
Please note: This description provides an overview of the role and may evolve as the role develops.

Tower Group South Africa (PTY) Ltd