Service Delivery Officer
- Naracoorte, SA
- $67,589-72,033 per year
- Temporary
- Part-time
Job reference: 693533
Location: 5271 - NARACOORTE
Job status: Short Term Contract
Eligibility: Open to EveryoneAt the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of transformative transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network.Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community.We value diversity and inclusion and foster an environment of collaboration, flexibility, and support for our people.The Opportunity
As a Service Delivery Officer, you’ll contribute to the delivery of high-quality government services within the Service SA Customer Service Centre and Virtual Contact Centre. Reporting to the Customer Service Centre Manager, you’ll work collaboratively as part of a team, helping to foster a positive and customer-focused culture.You’ll play a key role in delivering a wide range of services to the public, including vehicle registration, driver licensing and accreditation, and processing related documentation. You’ll also support applications for government licences, permits, grants, and assistance schemes, ensuring all interactions comply with relevant policies, procedures, and legislative requirements.Your contribution will be seen through:
- Delivering accurate and efficient customer service across multiple channels, including face-to-face, phone, email, and online.
- Processing and receipting documentation in line with government financial and audit guidelines
- Maintaining up-to-date knowledge of relevant policies, procedures, and services to support informed service delivery
- Ensuring customers are aware of their rights and obligations under legislation administered by Service SA
- Supporting a positive team environment and contributing to continuous improvement in service delivery
You’re a dependable and customer-focused professional who brings strong communication skills and a commitment to service excellence.You’ll demonstrate:
- Clear and respectful communication, with the ability to respond to sensitive matters using tact, diplomacy, and confidentiality.
- Confidence interpreting documents and procedures, and following established guidelines to deliver consistent outcomes.
- A collaborative approach, contributing to team priorities and helping meet service performance objectives.
- Strong organisational skills, managing high volumes of work with accuracy and attention to detail.
- Sound knowledge of government programs and policies, and the ability to apply relevant legislation and regulations in day-to-day tasks.
- Proven ability to work independently or as part of a team, using initiative and judgement to plan, prioritise, and meet deadlines.
Prior to employment with the Department the successful candidate will be required to provide:
- A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
- A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.
- Must be prepared to be reassigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business needs.
- Some out of hours and weekend work, along with some intra/interstate travel requiring overnight stays, may be required.
Temporary (12 Months) with flexible working hours arrangements.
Multiple positions are available.Remuneration
ASO3 - $67,589 to $72,033 pa + superannuation.Enquiries
Laura Renehan
Service Delivery Manager
Telephone: (08) 7133 1208
Email: Laura.Renehan@sa.gov.auApplication Instructions
Applications can be submitted online by clicking the 'Apply' button.Applicants are required to submit a CV and a Cover Letter of no more than two pages addressing the selection criteria in the attached role statement.Our Commitment
The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia.As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.Applications close: 08/09/2025 9:00 PMFlexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.