Client Advisor

Morgan Consulting

  • Blackburn, VIC
  • $35.00-43.00 per hour
  • Temporary
  • Full-time
  • 1 month ago
We’re working with a respected not-for-profit aged care organisation seeking an experienced Client Advisor for a 4-week temporary assignment, based at their Blackburn office, supporting their Frankston-based clients.This hands-on role will see you supporting elderly clients to remain living safely and independently at home through the effective delivery and oversight of Home Care Packages (HCPs).Key Responsibilities:
  • Act as the first point of contact for incoming enquiries and complete client intake and assessments (phone-based).
  • Deliver accurate, tailored information to clients and their families regarding aged care support options.
  • Assist clients in understanding their package spend and available services aligned to their care goals.
  • Maintain detailed, respectful, and compliant client records and case notes.
  • Build strong relationships with internal teams and external service providers to ensure high-quality outcomes.
  • Actively promote and refer clients to other Benetas services as appropriate.
  • Ensure all advice and support aligns with relevant legislation and client rights.
  • Apply best practice models in assessment, care planning, implementation, and evaluation.
About You:
  • Experience working with Home Care Packages and strong understanding of the aged care sector.
  • Sound knowledge of aged care reforms, with some familiarity of Support at Home preferred.
  • Clear and empathetic communicator, confident in phone-based client engagement.
  • Skilled in case noting and working within compliance frameworks.
  • Comfortable working in a fast-paced office environment with a remote delivery model.
  • Passionate about supporting older Australians with dignity and care.
Please apply directly through Seek or reach out to Sarah Wilkinson at swilkinson@morganconsulting.com.au.

Morgan Consulting