
Head of Laboratory Operations
- North Ryde, NSW
- Permanent
- Full-time
- Unique opportunity for a proactive, solution-oriented leader to drive meaningful outcomes in our client’s lab environment.
- Join a doctor-owned and operated lab that is digitally accredited and on an exciting growth journey.
- Play a key role in building the business and prioritise innovative thinking that will set our client up for future success.
- Located in Macquarie Park, Full time permanent.
- Oversee daily laboratory operations, ensuring all processes are efficient, compliant, and aligned with quality and best practices.
- Manage laboratory resources, including personnel, rosters, equipment, and budgets, to ensure optimal performance.
- Ensure there are agreed measures set to track and drive the right operational outcomes (e.g. case turnaround time and cost per case metrics) and present clear, data-driven reports on departmental efficiency.
- Take decisive action when standards are not met—coaching Team Leaders through corrective steps and escalating issues when necessary
- Lead workforce planning initiatives, including recruitment, onboarding, succession, and development to build a resilient, future-ready team.
- Act as a strategic link between clinical and operational teams to ensure seamless, high-quality service delivery.
- Be a strong leader of change through the implementation of new technologies, methodologies, and testing procedures to improve service delivery.
- Proven track record in driving operational improvements and leading strategic growth initiatives.
- Experience working in a Medical Laboratory environment is preferred
- Highly capable of leading cross-functional teams and managing multiple priorities.
- A natural brand ambassador – you are energised by opportunities to present externally, advocate for the practice and speak to the values and objectives of the business.
- Strong communication and interpersonal skills, with the ability to influence and collaborate across all levels.
- Skilled at conveying complex information clearly to diverse stakeholders.
- You have great judgement and possess a high level of commercial acumen.
- Strong and effective change and project management skills.
- Strong interest in automation and process improvement to drive increased quality and efficiency