Assistant Retail Store Manager

• Actively supporting the Store Manager to manage the Store budget and expenses, ensuring shift metrics and KPI targets are met.
• Creating rosters in line with business need and in line with Store labour budget.
• Acknowledging and responding to others’ ideas, experience and opinions
• Maintaining a safe and healthy workplace at all times and proactively eliminating and managing potential safety issues.
• Providing meaningful feedback to stakeholders on the quality of product and services provided to your Store.
• Working with your team to meet sales targets and maintain quality while also improving operational excellence & the Customer experience.
• Supporting the Store Manager to create and implement action plans in line with operational and capex budgets.
• Communicating company and Store policies, processes and systems to your team and ensuring compliance with them.
• Building and sustaining a cooperative and supportive team environment
• Contributing to Krispy Kreme through providing feedback and insights into best practice.
• Supporting the Store Manager to recruit and retain the right people in line with the business needs of your Store.

• A demonstrated ability to manage a high quality, sales and customer service focused, outcome driven, small to medium business.
• A comprehensive understanding of the requirements of superior Customer Service.
• Integrity and a commitment to ethical operations.
• The ability to lead and motivate others to achieve the best outcomes for themselves, their team and Krispy Kreme.
• An understanding of training processes and how to effectively train others in the workplace.
• Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.
• The ability to demonstrate leadership in WHS in the workplace.
• An in-depth understanding of Krispy Kreme products and service standards.
• Understanding of conflict management and issue resolution.
• A positive attitude, self-motivated & able to work autonomously.
• The ability to solve problems and seek assistance when required
• Full work rights in Australia (no visa restrictions)
• Full availability across a 7-day roster, including early mornings, evenings, weekends, and public holidays

Krispy Kreme