Case Manager

Mission Australia

  • Alice Springs, NT
  • $90,188 per year
  • Permanent
  • Full-time
  • 6 days ago
  • Full Time, Permanent Roles (2 roles available)
  • Location: Mparntwe (Alice Springs), NT
  • Salary: $90,188 + Super + NFP Salary Packaging Benefits
  • Make a meaningful difference to the lives of Australians in need
Life at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.Find out more and .Your opportunityAt Mission Australia, we are committed to helping people build better lives, and we’re looking for a Housing Officer who shares this passion.In this role, you’ll support families, individuals, women, and children to achieve their goals and improve their health and wellbeing in a safe and welcoming environment. You will walk alongside tenants, helping them access education, employment, and stable housing, while providing guidance, encouragement, and practical support tailored to their needs.Working closely with tenants, colleagues, and partner organisations, you’ll help create person- and family-centred plans, connect people with the right services, and make a real difference in the lives of those experiencing housing challenges. We’re seeking someone with empathy, strong communication skills, and a genuine commitment to improving outcomes for our community.Your key responsibilities will be to:
  • Support tenants in achieving goals by working with families, individuals, women, and children to develop person- and family-centred plans that support education, employment, and independent living.
  • Conduct assessments and case planning by carrying out holistic assessments to understand tenant needs and develop culturally appropriate, tailored case plans.
  • Provide guidance and education on tenancy, housing, mental health, domestic violence, and other relevant issues, ensuring information meets tenant needs.
  • Manage referrals and collaboration by maintaining regular contact with tenants, coordinating referrals to specialist services, and working closely with internal teams and external agencies.
  • Support transitions and tenancy stability by assisting tenants in transitioning to long-term stable housing, managing tenancy responsibilities, and maintaining positive rental outcomes.
  • Maintain records and reporting by accurately managing tenancy and client information, monitoring rent arrears, and preparing reports for the program and Mission Australia.
  • Contribute to team and program development by actively participating in case meetings, mentoring, and program planning to enhance outcomes for tenants and the overall housing service.
Requirements for success
  • Relevant degree, diploma, or substantial experience in human services, social work, community development, or a related field
  • Experience working with a diverse range of tenants, including Aboriginal and Torres Strait Islander communities, and understanding their cultural protocols
  • Sound knowledge of housing instability, homelessness, and the services and resources available to support people facing barriers
  • Experience supporting people with complex challenges, including mental health, alcohol and other drugs, family and domestic violence, and social or cultural obligations
  • Strong interpersonal, communication, and relationship-building skills with the ability to engage effectively with tenants, colleagues, and stakeholders
  • Well-developed time management, organizational, and judgment skills to manage a range of tasks and responsibilities
  • Proficiency in using Microsoft Office and web-based information management systems, with the ability to maintain accurate records and reports
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.Your benefits
  • Rewarding work – every day you know you’re making a real difference
  • Not-for-profit salary packaging, reducing your tax (details via
) * Free external, confidential counselling and access to
  • Volunteering opportunities
  • Opportunity to purchase additional annual leave
  • Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
Our cultureOur innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment.We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you live with disability and require support to submit your application, please email or visit our for additional contact details.We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us atHow to applyClick ‘Apply’ and send your application today!As a committed employer, we will respond to your application.Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you

Mission Australia