Customer Contact Coordinator

CHEP

  • KwaZulu-Natal Cornubia, QLD
  • Permanent
  • Full-time
  • 13 days ago
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .Job DescriptionCustomer Contact Coordinator
based at Cornubia, Durban"Join the frontline of exceptional service."Position Purpose:The key responsibilities are:
Handle all email enquiries from Australian customers and CHEP field staff. Process the email if a correction, rejection, reinstatement, suspended docket change, docket check in SAP or BW report. For others pass on to the appropriate person.Responsibilities
Handles all emails from Australian Customers and CHEP field staff covering a wide range of issues and systems.
Accurately and efficiently processes CHEP transactions from the emails including corrections, rejections, reinstatements, suspended docket changes, docket checks in SAP and BW reports. For others pass on to the appropriate person.
Focuses on the customer to understand their needs and pain points
Conforms to business processes and meets KPIs
Actively contributes to the development and success of a highly performing team.
Helps to identify and contribute to performance continual improvement
activities.Qualifications: GraduateExperience
  • 1-2 years in Customer Care.
  • Accuracy, efficiency and consistency in data entry style work
Skills and Knowledge
Language: English, Local Language(s)
Computer: SAP
Personal: Strong English verbal & written communication skills
Strong customer service attitude Good problem solving skills
Ability and willingness to learn and implement learningClosing Date: 05 September 2025
#LI-RM1Key Responsibilities May Include:
  • Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
  • Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
  • Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
  • Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
  • Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
  • Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
  • Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
  • Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.
Remote TypeNot RemoteSkills to succeed in the roleAccount Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer-Support, Data Integrity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales CoordinationWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

CHEP