Service Advisor

Tweed Heads, NSW
Permanent
Full-time

30 days ago

Enjoy the stability of a guaranteed base salary, plus generous commissions that reward your performance
Hit the road in style with a company car included in your package
Unlock exclusive staff perks, including discounts on parts, servicing, and more
Thrive in a supportive team culture where your growth and success truly matter

Tweed Mazda is proud to be supporting the Tweed Coast community. We offer a wide range of premium vehicle options and comprehensive services across all aspects of vehicle ownership. With a dedicated team, we are built on a strong foundation of deep market knowledge, exceptional customer service, and industry-leading expertise. Our commitment extends beyond sales, with expert mechanical servicing. At Tweed Mazda, we genuinely consider our people to be one of our greatest assets.We are currently looking for a Service Advisor to join the amazing team at our Tweed Mazda Dealership.What the role entails:

Providing the ultimate customer service experience to our clients face to face
Building and maintaining positive customer and employee relationships
Maintaining regular contact with our customers to provide updates
Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
Handling customer concerns and complaints with prompt solution based outcomes
Offering accurate estimates for customers requiring additional work or repairs
Being a champion of objections – There is always a positive outcome!
Ongoing training and development. If you have the desire to grow we will get you there

What we are looking for:We’re on the hunt for someone who loves people, thrives in a fast-paced environment, and knows how to turn a customer’s day around with a smile and great service. As a key face of our dealership, you’ll be the bridge between our service department and our valued customers—making sure their experience is smooth, positive, and genuinely enjoyable.You’ll thrive in this role if you:Have proven experience as a Service Advisor (highly regarded), or have worked in Banking, Real Estate, or another customer-focused roleAre passionate about delivering exceptional customer service—both face-to-face, over the phone, messaging and email enquiresCommunicate clearly and confidently, with excellent verbal and written skillsPresent professionally and bring a positive, approachable energy to your dayAre proactive, self-motivated, and able to work independently while being a supportive and reliable team memberHave experience working with KPIs and are motivated by achieving targets including customer feedback surveys scored on the service you deliverAre confident identifying and selling additional work when it’s in the best interest of the customerHave experience with Pentana Solutions (Reynolds & Reynolds) – highly desirable, but not essentialEnjoy a busy, dynamic workplace where no two days are the same—and where fun and professionalism go hand in handBenefits of joining us:

Monthly bonuses paid on department performance
Optional brand new company car (weekly FBT payable)
Work hours 7.30am till 4:00pm Monday to Friday. No weekends!
Factory Mazda training and development pathway
Access discounted rates on Bupa Private Health Insurance
Exclusive staff discounts on vehicles, parts and servicing
Benefit from our Employee Assistance Program (EAP)
Lifestyle discounts, including Gym memberships and retail discounts

If you're ready to join a team that values your energy, professionalism, and customer-first mindset, we’d love to hear from you!

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