Customer Service Consultant
Randstad
- Bedford Park, SA
- $37.00 per hour
- Contract
- Full-time
- Manage inquiries for existing customers relating to customers mortgages
- Act with urgency and respond to customer queries in a empathetic and professional matter
- Dealing with hardship calls and coming up with solutions
- Always look for new opportunities to delight our customers
- Contributing to the development and continuous improvement of customer experience
- A strong background in handling difficult calls or customers
- High level of empathy and resilience
- Professionalism and empathy when handling inbound and outbound calls
- Proven examples of strong customer focus and dispute resolution
- Possess high degree of attention to detail and accuracy
- Ability to work a rotating roster between the hours of 8am-8pm Monday- Saturday
- A great pay rate of $36.30 p/h
- Enjoy the convenience of working close to home at Bedford Park with onsite parking
- An exciting opportunity to work within one Australia’s largest banking institutes
- This organisation offers extensive and thorough training programs which aid staff learning and development
- Full-time hours provided, casual 9 month assignment with view to transition to permanent if you are the right fit for the role
- Multiple exciting benefits and discounts that come with working for a Big 4 Bank!