Gold Class Cinema Cook

• Growing revenue above market
• Maximise assets
• Business transformation

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

• General Cinema Duties

• Prepare and cook Gold Class menu items to recipe specifications, ensuring consistency in taste, presentation, and portioning.
• Maintain kitchen cleanliness and food safety standards in accordance with HACCP and company policies.
• Monitor food storage and rotation to minimise waste and ensure freshness.
• Continuously monitor and consistently deliver customer service to an exceptional standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
• Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
• Actively contribute to and participate in all cinema campaigns.
• Follow Workplace Health and Safety policies and procedures including emergency procedures.
• Attend and complete all mandatory training sessions as designated by EVT.
• Assist fellow employees as needed, fostering a cooperative and supportive work environment.
• Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
• Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
• Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.
• Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
• Security knowledge and awareness.
• Queue management and crowd control.
• Lost property maintenance.
• Retail Customer Service

• Proficiency in register operation and ticketing systems.
• Product and service knowledge.
• Cash preparation and responsibility for own till.
• Conduct self-audits and ensure financial balance through attention to detail and accuracy.
• Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
• Maintain product stock levels and presentation, in accordance with planograms where applicable.
• Assist with stock control through accurate stock handling. Support preparation for stocktake as required.
• RSA qualifications as required.
• Cinema Attendant

• Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
• Presentation and minor maintenance of games machines.
• Queue management and crowd control including allocated seating management.
• Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
• Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
• 4. Bio-Box Training

• Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
• Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
• Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
• Monitor the delivery of alternative content including live satellite streaming and special event screenings.
• TMS daily scheduled session check.
• Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
• Knowledge in film programming.
• General maintenance within the cinema complex as appropriate to skill and knowledge at this level.

• Driving positive growth in NPS results.
• Achieve a sound level of competence in cash handling.
• Food and beverage prepared and served to a high standard and in a timely manner.
• Performs effective suggestive selling and upselling techniques.
• Accurate handling of stock.
• Completes service checklists.
• Effectively manages cinema turnaround times.
• General level of interest in the role.
• Willingness to help others.
• Support of fellow employees.

• Competent in basic Maths and English
• Competent in cash handling

• Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
• Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
• Communication: Displays effective communication with all team members and customers.
• Decision Making: Ability to make effective decisions.
• Work Standards: All tasks are completed to the highest standards.
• Personal Presentation: Maintains personal presentation and grooming.
• Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.

EVT