Service Desk Officer

• Responding to support requests and inquiries from end-users in a professional and timely manner.
• Troubleshooting hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Installing, configuring, and maintaining operating systems, software applications, and device drivers.
• Collaborating with other IT team members to escalate and resolve complex technical issues.
• Documenting support activities, solutions, and procedures to build a knowledge base for future reference.
• Assisting in IT projects and initiatives as needed, including system upgrades and deployments.

• Respond to incoming service requests and inquiries via phone, email, or ticketing system in a professional and courteous manner.
• Provide technical support and troubleshooting assistance for hardware, software, and network-related issues.
• Diagnose and resolve basic technical problems, escalating more complex issues to Level 2 support as necessary.
• Document all service requests and resolutions accurately and thoroughly in the ticketing system.
• Proactively monitor systems and networks to identify and address potential issues before they escalate.
• Collaborate with other team members to share knowledge and best practices for improving service delivery.

• Professional development and training opportunities.
• A dynamic work environment that fosters creativity and innovation

Michael Page