Customer Service Representative (Part-Time)
- Brisbane, QLD
- $22.00-27.00 per hour
- Permanent
- Full-time
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
- Ensure accurate and timely client billing, including dispute resolution
- Understand customer expectation to ensure all the elements of the SOP and KPI's are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverage
- Professionally represent Expeditors to our customers, service providers, and government agencies
- Continually identify areas to improve efficiency
- Embrace and adopt technology to optimize their ability to complete their work
- Achieve standard of 52 hours training per year, including all mandatory trainings
- Drive and develop customer relationship in order to exceed their expectations
- Have a sense of urgency, be willing to help by offering solutions
- Have knowledge and/or prior experience of industry specific qualifications
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Expected compensation $22.00 to $27.00 per hour.