Field Service Engineer

Cairns, QLD
Permanent
Full-time

16 days ago

Company DescriptionEvery minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.Job DescriptionSUMMARYThis is a field service engineering position, primarily responsible for traveling to customer sites, which are often high-security environments, to maintain and repair Smiths Detection's X-ray and trace detection equipment using hand and power tools, as part of the field service team. This position requires face-to-face and remote customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and outside of day-time business hours are also essential requirements.RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

Travelling to customer sites across metropolitan and regional/remote areas, often requiring long-distance driving, air travel, and hotel accommodation for several days per trip
Troubleshooting, servicing and repairing X-ray and trace detection equipment at customer sites and within Smiths Detection's service centres
Proactively completing preventative maintenance tasks according to service contracts and schedules
Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipment-software
Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
Replacing belts, rollers, motors and other mechanical components within X-ray equipment
Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
Installing new equipment at customer sites, independently and alongside Smiths Detection's programs and installations teams and various subcontractors and customer-stakeholders
Completing field service related documentation and reports
Completing technical, safety, compliance and other job related trainings, online and in-person
Maintaining a clean/tidy work station and work environment
Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a timely and professional manner, independently
Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
Joining regular internal team meetings and safety briefings
Ensuring that tools and testing equipment is maintained and calibrated
Acting as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customers
Analysing field service data trends and recommending process and equipment improvements
Contributing to continuous improvement projects and initiatives
Providing training and support to new joiners and junior-level field service team members
Leading safe-work practices and ensuring the safety of junior-level field service team members
Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
Other duties as required

Additional InformationJoin us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website ( )

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