Company DescriptionBETTER BEGINS HERECrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.The roleCrown Sydney is looking for exceptional talent to join our Hotel Concierge team on a full-time, permanent basis. Based in Sydney's most luxurious property, you'll be an ambassador for Crown whilst providing elevated and personalised experiences for a range of guests, visitors and customers during their stay, and ensuring any special requirements are met.Working in a fast-paced and guest-facing environment, you'll be coordinating restaurant bookings, limousines, tickets and admission to local attractions, as well as providing information on events, activities and services, suggesting options that align with our guests interests and desires. As a part of the broader Concierge department, you may also support the Residential Concierge team from time to time, where you'll accept calls and coordinate activities on behalf of our on-site residents, as well as facilitation of Crown's Sky Deck tours to the general public.Some of the key responsibilities will involve:Delivering professional, smooth and effective daily operations of the Hotel Concierge deskProviding suggestions and coordinate activity services on behalf of guests such as facilities, bookings and reservationsMaintaining excellent product knowledge of events and facilities of Crown Hotels and the broader Crown complex; including Crown Rewards, retail, gaming, food and beverage and entertainmentLiaising with other departments across the hotel such as Front Office, Bell, Spa & Housekeeping to ensure successful delivery of daily operational requirementsFollowing SOPs and systems appropriately with regard to special requests and account paymentsEnsuring data entry/admin and history records are managed accurately in OperaSupporting the Residential Concierge team with overflow, including reservations, tours and local knowledgeYou'll have:Availability to work 8 hour shifts between 7 am and 11 pm, with potential for 24/7 availability as requiredAbility to commit to shifts across a 7-day rotating roster, including nights, weekends and public holidaysExperience in a similar frontline / customer-facing role within a hotel or residential Apartment environmentUnderstanding of Property Management Systems (preferably OPERA)Proven ability and skills to provide superior customer service standards and requirements in a luxury settingIntermediate skills with the Microsoft office suite of products (Word, Excel, SharePoint, Teams etc)A qualification in hospitality or business-related qualification will be highly regardedWhat we offer you:Full-time, permanent opportunity based in the luxurious Crown SydneyComplimentary meals at our on-site staff restaurant (variety of hot foods, salad + sandwich bar, fruit and pastries)Generous discounts across Crown hotels Australia wide, as well as our restaurants and barsTailored uniform provided, laundered free on-site for every shiftOpportunity to take part and be rewarded in Crown's group-wide recognition and awards programAbility to be an active member and contribute to Crown's community, diversity & inclusion committeesAccess to discounts with various corporate partners across insurance, heath & wellbeing, fashion, banking & finance, technology and moreWhat you can expect from usOn top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.Additional InformationWhat you can expect from usOn top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit .Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
