IT Operations Engineer

Quantexa

Melbourne, VIC
Permanent
Full-time

1 month ago
Apply easily

What we’re all about.Do you ever have the urge to do things better than the last time? We do. And it’s this urge that drives us every day. Our environment of discovery and innovation means we’re able to create deep and valuable relationships with our clients to create real change for them and their industries. It’s what got us here – and it’s what will make our future. At Quantexa, you’ll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all.We're heading in one direction, the future. We’d love you to join us.OpportunityQuantexa are looking for an IT Operations Engineer to ownership of our support in the APAC region, which is underpinning our rapid growth. The position will offer opportunities to work with latest cloud based corporate IT systems and to have significant influence and responsibility over the development of our company. Working as part of a growing IT team, this is an ideal position for an IT professional with already some experience in the work market.We are an UK based company with an increasing presence in the APAC (Singapore, Australia, Malaysia)This will position will be reporting directly to the Head of IT in the UK and the primary responsibility will be to support our worldwide systems and users.What you’ll be doing

Provide IT support to 700 - 900 users in a mostly remote in a global environment
Managing the on-boarding process for of new Starters
Acting as first point-of-contact for problems across our IT estate both onsite and offsite.
Working with our information security team to roll out new initiatives across the business.
Use automation tools to improve IT workflows.
Travel to other offices in APAC offices to maintain and support (Couple of times a year)
Manage tickets via the IT HelpDesk and resolve issues in accordance with SLAs
Manage off boarding process and make sure it adheres with company policy
Ensure the security and compliance of all company laptops & devices
Create and maintain IT procedures and reports to support the organization
Create and Maintain Documentation and FAQs to the users.
Plan and implement new systems into our already large SaaS portfolio
Support and implement new solutions to support our Hybrid working model

RequirementsWhat you’ll bring

A high level of technical fluency; an ability to efficiently use online documentation/resources and a logical problem-solving approach to pick up new technologies or resolve bugs in existing tools.
Effective communication skills and demonstrated ability to explain day to day technical concepts to a range of audiences, technical and non-technical
Proficiency with the Microsoft ecosystem (e.g., Windows 10, AzureAD) and an ability to perform basic administrative tasks.
An understanding of basic networking concepts (IP addresses, networks/subnets, TCP ports).
Experience Powershell scripting is a big plus.
Experience in providing operational support to end users across the business.
Knowledge of Information Security best practices
Knowledge of basic software engineering principles

Nice to haves

Experience in similar IT Support roles.
Exposure to Microsoft’s Office 365 and AzureAD cloud-based offerings.
Experience with SaaS software and how to manage multiple platforms.
A “hands on” style and ability to wear multiple hats and juggle multiple priorities in a start-up environment
Experience in particular technologies or domains is less important than a desire and ability to learn.

BenefitsOur perks and quirks.What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits.We offer:

Competitive salary 💰
Company bonus
11% Superannuation
Private healthcare with Medibank
Dental, Orthodontics & Optics Cover
Free Calm App Subscription #1 app for meditation, relaxation and sleep 🧘‍♀️
20 days annual leave, 13 national holidays + birthday off! 🌴
Ongoing personal development
Great WeWork Office Space & Company wide socials

Our missionWe have one mission. To help businesses grow. To make data easier. And to make the world a better place. We’re not a start-up. Not anymore. But we’ve not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction – the future.It's all about youQuantexa is proud to be an Equal Opportunity Employer. We’re dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Qualified applications will receive consideration for employment without regard to their race, colour, ancestry, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital, disability, or veteran status. Whoever you are, if you’re a curious, caring, and authentic human being who wants to help push the boundaries of what’s possible, we want to hear from you.Internal pay equity across departments is crucial to our global compensation philosophy. Grade level and salary ranges are determined through interviews and a review of experience, education, training, knowledge, skills, and abilities of the applicant, equity with other team members, and alignment with market data.Quantexa is committed to providing reasonable accommodations in our talent acquisition processes. If you require support, please inform our Talent Acquisition Team.start. don’t stop – Apply.

Quantexa