EVENTS MANAGER - HOSPITALITY MARKETINGAt The Star Entertainment Group, we aim to be Australia's leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.As our Events Manager, reporting to the Head of Partnerships & Eventing you will complete the ticketing and event operational requirements of both internal and external business and private concerts, events and functions ensuring organisational objectives are adhered. Additionally, you will process all concerts and event bookings from handover to end, liaising with the end client throughout the process and undertaking all ticketing requirements.This is a fantastic opportunity where you will promote customer relations through the provision of excellent service, a courteous attitude and work efficiency.A few of your responsibilities
Drive Event Centre revenue through concert sales, ensuring profitable commercial benefits for The Star Event Centre
Manage concert related cost effectively to drive profitably for concert events within the Event Centre
Provide leadership and direction regarding the operational aspects of the event implementation, ensuring customer service, budgetary requirements and operational requirements are met.
Accurately define the requirements as outlined by sales, internal client or manager for confirmed events and ensure the event is delivered to the client's satisfaction.
Determine both internal and external customers' requirements and provide quality service and product delivery to encourage repeat patronage of customers.
What we are looking for
Experience in event management (minimum 10 years) Casino or large hospitality experience preferred.
Understanding of casino rules and regulations.
Excellent verbal and written communication skills.
Accreditation in Responsible Service of Alcohol
Understanding of laws as they relate to the organisation, in particular, the Liquor Act, the Responsible Service of Alcohol programme, Industrial Relations laws and OH&S laws.
You are a seasoned leader with a unique blend of skills and traits essential to excelling in the fast-paced and dynamic world of event planning. Your exceptional organisational and multitasking abilities are crucial, allowing you to juggle multiple projects simultaneously while maintaining attention to detail. Effective communication and interpersonal skills are also vital to you, enabling seamless collaboration with vendors, clients, and team members.Your role will be pivotal in promoting positive customer relations through the provision of excellent service at The Star. Join us in making a difference.What can we offer you?
Complimentary meal on site every day, including hot meals, sandwich bar and more
Discounted parking available in the city
Flexible working arrangements
Up to 30% Discounts across award winning restaurants and accommodation
Lifestyle discounts including gym memberships and dry-cleaning services
Career development, training, and courses via The Star Academy - limitless career opportunities
An organisation that values diversity, teamwork and being your best self
Mental Health and Wellbeing services
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.Our cultureAt The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.It's your moveMake your next move by clicking the link below.Advertised: 16 Apr 2024 AUS Eastern Standard Time Applications close: 16 May 2024 AUS Eastern Standard Time
