Principal Solution Architect (Public Sector)
ServiceNow
- Canberra, ACT
- Permanent
- Full-time
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a customer's technology landscape, while informing customer on governance best practices
- Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
- Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organisations
- Establish mutually beneficial relationships with Workflow product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps
- Promote continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
- Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
- Up to 50% travel annually, driven by customer needs and internal meetings
- Must have government clearance, or be willing and eligible to get it.
- At least 12 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies - inclusive of integrations and portals
- At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow solutions
- Vast experience with leading creator, integration, software/platform experience
- Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in an organisation, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
- Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
- Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyses information, and designs comprehensive solutions
- Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude
- Experience conducting solutions presentations and obtaining customer acceptance to solution design
- Strong capabilities in forging trust, engaging a remote or in-person audience
- Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualise and design sophisticated wireframes, workflows, and diagrams
- A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
- ServiceNow Certifications (required or must achieve within the first 60 days):
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- ITSM Certified Implementation Specialist (CIS)
- CSM Certified Implementation Specialist (CIS)
- Service Provider Implementer (CIS-SP)
- Core Platform micro-certifications (Mobile, Performance Analytics, UI Builder, ATF, Integration Hub, Virtual Agent, NLU, Flow Designer, Service Portal, CSDM)
- Desired ServiceNow Certifications (required or must achieve within the first 120 days):
- Certified Technical Architect