Manager, Standards and Training
- Broadbeach, QLD
- Permanent
- Full-time
AUSTRALASIA'S AIRLINE CATERER OF THE YEAR 2025We are seeking a dedicated and innovative individual who is passionate about the development of Standards and Training, to join our Corporate Office team and lead our national strategy. This full-time position can be based at any of our major office locations including Brisbane, Gold Coast, Sydney or Melbourne.More about this RoleThe Manager, Standards & Training is responsible for defining, maintaining and assuring the standards by which our operational staff are trained and supported to perform their roles effectively and safely. The role sets the framework for operational training and competency assessment, ensuring our ways of working are clearly documented, and oversees that these standards are applied consistently across the business.What does a typical day look like?Reporting to our Chief Operations Officer, you will be responsible for ensuring our ways of working are documented, implemented, trained and reviewed so that our staff have the skills to perform their work efficiently and safely.Alongside the National Corporate Standards and Training team, you will work to improve the way we perform training, competency assessment and records management, set to both company and Global standards; and work to ensure we meet completion and compliance deadlines.What are your responsibilities?
- Manage the national Standards and Training program for dnata catering & retail.
- Core areas of focus include but are not limited to; Standards & Documentation; Training Design & Delivery; Business Support & Guidance; Quality Assurance & Reporting; Systems Support; and Building Career Pathways & Development.
- Maintain our Training Platform (MLZ) with accurate documentation of all training
- Coordinate national training and facilitation calendar
- Design new Standard Operating Procedures (SOPs) and Work Orders (WOs) by which all frontline operations staff perform their roles
- Set standards of operational training for all frontline roles and develop competency assessment tools
- Determine training delivery methods and assessment record management tools
- Collaborate with our HSE, Food Safety, WFP and P&C teams on meeting compliance goals and focusing on continuous improvement.
- Support and mentor the Corporate SAT team to build and develop best practices
- Monitor and evaluate training effectiveness and maintain training compliance
- Influence our partner Airline customers to streamline training requirements
- Ensure regular review and optimisation of current training systems
- Identify and build career pathways for frontline staff through internal development opportunities
- Regular communication updates and reporting to COO on training matters
- Work on any assigned national Projects that involve SAT
- Demonstrated success in a similar role (multi-city or national ideal)
- Relevant tertiary qualifications in HR, Training, Course Writing etc
- Well-developed report writing and presentation skills to C-Level
- Demonstrated skills and achievements in project management
- Experience in working with and influencing a diverse group of stakeholders
- Display business and industry acumen
- Competent in documentation and records management using MS Office Suite
- Strong communication (written and verbal) and influencing skills
- Competitive Salary paid weekly.
- Flexible working arrangements with domestic travel opportunities
- 5 weeks Annual Leave per 12 months service
- Tailored Novated Lease program
- Monthly cultural celebrations, parking allowance
- Access to our Employee Benefits program which includes a Wellbeing platform, discounted private health insurance and access to specials and discounts from over 700 big brand retailers (such as Woolworths, Caltex, JB-HiFi and many more).