Senior Linux Systems Administrator
ServiceNow
- Sydney, NSW
- Permanent
- Full-time
- Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud.
- Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
- Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
- Design and implement procedure to accomplish maintenances where automation and tooling cannot drive resolution of root causes with internal team members.
- Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
- Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
- Participate in escalations and Root Cause Analysis of issues in both Australia regulated markets and global Commercial infrastructures.
- Troubleshoot database backup and restore failures as well as perform database migrations.
- Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.
- A strong background in systems administration and engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers.
- Prior experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable.
- Solid experience with Linux (RedHat and derivatives like CentOS)
- Working level knowledge of at least one: Python, Bash, Ruby, JavaScript
- ServiceNow development experience is desirable.
- Strong experience with service troubleshooting, covering web front-end, Systems, Databases and Networks.
- Previous direct exposure to administrating fundamental internet services (DNS, Mail, Apache/Tomcat) with a good understanding of the LAMP stack.
- Familiarity with administrating MySQL, MariaDB, Postgres or similar technologies; proficiency preferred.
- Strong experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks.
- Familiarity with Networking Technologies such as routing, switching and load balancing (VPN exposure is a huge plus)
- Experience with systems and network performance and availability monitoring and analysis as well as configuration management platforms (Nagios/Icinga, SNMP, Puppet, Ansible, Splunk) is desirable.
- Understanding of ITIL v3 framework and how it applies to incident, problem and change.