Desktop Support
Michael Page
- Melbourne, VIC
- $103,992-129,990 per year
- Temporary
- Full-time
- Responding to support requests and inquiries from end-users in a professional and timely manner.
- Troubleshooting hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Installing, configuring, and maintaining operating systems, software applications, and device drivers.
- Collaborating with other IT team members to escalate and resolve complex technical issues.
- Documenting support activities, solutions, and procedures to build a knowledge base for future reference.
- Assisting in IT projects and initiatives as needed, including system upgrades and deployments.
- Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
- Minimum of 3-4 years of experience in a desktop support or similar role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong knowledge of hardware components, peripherals, and networking concepts.
- Excellent communication skills and the ability to interact professionally with end-users of varying technical backgrounds.
- Relevant certifications (e.g., Comp TIA A+, Microsoft Certified Desktop Support Technician) are a plus.
- Hands on experience with in-tunes,sccm and ITIL 3-4.
- Professional development and training opportunities.
- A dynamic work environment that fosters creativity and innovation