Case Management Team Lead
- Brisbane, QLD
- $97,378 per year
- Permanent
- Full-time
Employment Type: Full-Time
Position Level: Leadership OpportunityAre you passionate about empowering Aboriginal and Torres Strait Islander families and communities? Do you have the leadership skills to guide a dedicated team delivering culturally informed, person-centered support services?We’re seeking a dynamic Case Management Team Leader to lead and mentor a team providing vital advocacy and support to individuals impacted by family violence.About the Role
As the Case Management Team Leader, you will provide operational oversight and strategic direction to a team of case managers. You’ll ensure services are culturally safe, strengths-based, and responsive to the social and emotional well-being (SEWB) needs of Aboriginal and Torres Strait Islander clients. This role is pivotal in fostering a collaborative, high-performing team culture while maintaining service excellence and accountability.Key ResponsibilitiesLeadership & Mentoring
- Lead and support a team of case managers delivering non-clinical, culturally informed services.
- Provide cultural guidance and advocacy for clients navigating complex challenges.
- Mentor staff to achieve individual and team KPIs, promoting continuous improvement.
- Approve and monitor client case plans, review cycles, and data accuracy.
- Conduct performance reviews, identify skills gaps, and facilitate professional development.
- Use data analytics to inform decisions and escalate concerns when needed.
- Ensure compliance with internal policies and best practices through regular audits.
- Foster open communication and a supportive team environment.
- Facilitate peer consultations and complex case reviews.
- Apply conflict resolution strategies to manage complaints and feedback.
- Promote holistic support through appropriate referrals for high-needs clients.
- Respond promptly to internal and external communications.
- Maintain strict confidentiality and uphold privacy standards.
- Participate in staff meetings, training, and professional development activities.
- Proven experience in case management or social services leadership.
- Deep understanding of cultural safety and SEWB principles.
- Strong communication, conflict resolution, and team-building skills.
- Commitment to continuous learning and service excellence.
- Make a meaningful impact in the lives of Aboriginal and Torres Strait Islander families.
- Work in a values-driven, culturally respectful environment.
- Lead a passionate team committed to social justice and community empowerment.
Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.Casual Loading
Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.