Case Management Officer

• Deliver direct client services including intake, needs assessment, support planning, and coordinated referrals to community and legal services.
• Build trusting relationships with clients to support informed decision-making and goal achievement.
• Facilitate the development and review of Case Management Plans (CMPs) in partnership with clients.

• Manage an active caseload of up to 20 clients, each presenting with diverse and complex needs, vulnerabilities, and risk factors.
• Provide ongoing support, advocacy, and coordination of services tailored to individual client circumstances.

• Accurately document all client interactions, daily case notes, and service activities using the Client Management System (CMS).
• Ensure all client records, consents, and authorities are current and securely maintained in line with privacy and confidentiality standards.
• Complete required forms, checklists, and aggregate CMP data for monthly statistical reporting and evaluation.

• Liaise with internal legal teams and external social support services to ensure seamless and culturally safe referrals.
• Regularly update regional stakeholder databases and maintain accurate contact records.

• Actively contribute to a supportive and collaborative team culture.
• Participate in service reviews, team meetings, and initiatives aimed at enhancing practice and outcomes for First Nations clients.

• Identified position: Applicants must identify as Aboriginal and/or Torres Strait Islander.
• Demonstrated understanding of the cultural, social, and systemic factors impacting First Nations communities.
• Experience in case management, social work, or community services (preferred).
• Strong interpersonal, documentation, and organizational skills.
• Commitment to confidentiality, ethical practice, and client empowerment.
• This position requires full-time, office-based attendance in the Brisbane CBD, five days per week. Remote or work-from-home arrangements are not available.
• A valid driver’s licence is essential, as occasional travel may be required as part of the role.

Hudson