Customer Service Estimator

Laser 3D

Gepps Cross, SA
Permanent
Full-time

29 days ago

Secure a permanent, full-time role in a fast-growing industry
Utilise your technical skills in 2D & 3D CAD
Maintain exceptional customer service standards

Laser 3D is a national laser cutting, folding, welding, and CNC machining service provider that has been operating since 1992.With cutting-edge technology, a skilled workforce, and a commitment to quality, we deliver high-quality, cost-effective solutions tailored to meet the needs of our clients across a variety of industries. Laser 3D is focussed on transforming manufacturing complexity into a competitive advantage for their customers.Laser3D is part of the Stratco group, a dynamic, national leader in the manufacture and marketing of building and home improvement products. With an outstanding record of continual growth, Stratco has manufacturing plants and Home Improvement Stores in all mainland states of Australia and several international locations.We are seeking a professional and experienced Estimator/Designer with a strong customer service focus, to join our team in Gepps Cross. This full-time role involves the development and enhancement of 2D drawings and 3D models to support our quoting process, as well as liaising with customers to ensure seamless order flow and maintain high standards of customer service. This role requires an understanding of design for manufacture and the ability to read and interpret complex engineering drawings in order to create drawings and workflows for manufacture.Key Responsibilities:

Review customer drawings, assess suitability for manufacture
Develop, maintain and modify 2D & 3D CAD drawings
Prepare quotes for laser cutting, folding and welding
Investigate and resolve customer enquiries and complaints, escalating where necessary
Process customer orders via email
Develop and maintain relationships with customer purchasing contacts.
Collaborate with production staff to resolve special requirements and manufacturability issues
Maintain customer drawing databases, ensuring proper version control
Assist with production duties on the shopfloor as required

Skills, Experience and Attributes:

ESSENTIAL - Strong communication and problem-solving skills.
ESSENTIAL – Experience in dealing with customers and building lasting professional relationships via phone
ESSENTIAL - Proficiency in 2D and 3D CAD software.
DESIRABLE - SolidWorks experience preferred
Proven experience in a similar Estimator/Designer role
Sheetmetal experience or familiarity with sheet metal type will be advantageous
Ability to work collaboratively with production teams and customers
Excellent organisational skills, with a focus on detail and accuracy

If you're a motivated professional looking to join a dynamic team, we'd love to hear from you!

Laser 3D

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