Service Delivery Manager

• Make an immediate impact where your ideas and contributions are truly valued
• Working with a friendly and collaborative team

• Coordinate and manage the delivery of technology services to meet client expectations.
• Monitor service performance and ensure alignment with agreed-upon SLAs.
• Work closely with internal teams to resolve service delivery issues promptly.
• Maintain clear and effective communication with stakeholders to ensure transparency.
• Provide regular updates and reports on service delivery metrics and performance.
• Identify opportunities for process improvements to enhance service quality.
• Ensure compliance with company policies and industry standards.
• Support project teams in achieving successful service transitions and implementations.

• Relevant experience in service delivery within the Technology & Telecoms industry.
• Strong organisational and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Knowledge of service level agreements (SLAs) and performance monitoring.
• A proactive approach to identifying and resolving service challenges.
• Familiarity with compliance requirements in the technology sector.

• Competitive daily rate depending on experience
• Opportunity to work with a respected organisation in the Technology & Telecoms sector.
• Collaborative and professional work environment
• Chance to contribute to impactful technology projects and service improvements.

Michael Page