ASO2 Customer Service & Help Desk Officer - Pool Recruitment

Port Adelaide, SA
$58,709-63,154 per year
Temporary
Full-time

2 months ago
Apply easily

Department of Treasury and Finance
Job reference: 680490
Location: 5000 - ADELAIDE, 5015 - PORT ADELAIDE
Job status: Short Term Contract
Eligibility: Open to EveryoneRemuneration: ASO2 ($58,709 - $63,154 per annum) + 11.5% SuperLove helping people but not into cold calling?
Looking to use your customer service skills in a job that actually makes a difference?
Curious about a public sector career but not sure where to start? Start here!Job Summary:About the OrganisationAt the Department of Treasury and Finance (DTF), you’ll join a high-performing, purpose-driven team helping shape a stronger South Australia. As the State Government’s trusted advisor on fiscal, economic and policy matters, our work guides decisions that impact our state’s future.Whether you're contributing to the State Budget, shaping policy, or delivering vital financial and corporate services, you'll make a meaningful impact. We offer diverse career pathways, a supportive team culture, and a strong focus on your growth and development. At DTF, your ideas are heard, your contribution is valued, and your work matters.Within DTF, Shared Services SA helps keep government moving. We deliver essential business and finance services across areas of payroll, accounts payable and receivable, tax and financial accounting, and business systems which enable government agencies to focus on serving the community. From supporting daily operations to driving innovation, your work at Shared Services SA powers the public sector behind the scenes.What we offer:We believe the little extras can make a big difference in supporting your success, some of our great incentives include:

No sales, just meaningful, customer service
Full-time roles, limited part-time opportunities
Weekday work only (business hours between 8:30am–5:00pm) Optional weekend overtime
Salary packaging – boost your take-home pay
Fitness Passport – unlimited access to 75+ gyms & pools
Career pathways – mentoring & study assistance
Employee Assistance Program – for you and your family
Supportive teams and comprehensive training to support your success

About the role:Customer Service and Helpdesk Officer – Titles Vary, But Service is the Core.Our job titles might say Payroll, Taxation, or Accounts Payable/Receivable Officer, but at the heart of each of these roles is one key purpose: Customer Service.You’ll join a government team that provides essential support to the people keeping our state running, from health workers to administrative staff and suppliers. Whether you’re answering calls about pay inquiries, following up on outstanding invoices, financial details or fines, or logging issues for resolution, your service first mindset is what counts. We don't just respond to inquiries, we want our customers satisfied and happy, one call at a time.Here's what the role can look like depending on where you're placed:

High volume helpdesk style roles where you’ll manage 30–40 calls or 50+ emails per day.
Finance-focused roles dealing with vendors, creditors, overdue accounts, or employee fines.
Data-entry roles with a strong focus on accuracy, drafting escalations, and system entries.
Supportive service desks answering questions, offering advice, or redirecting queries for resolution.

Across the board, the goal is the same: provide patient, empathetic, and reliable support.About you:You’ll thrive here if you:

Bring empathy, patience, and resilience to every interaction.
Are great with written and verbal communication.
Have experience in call centres, retail, hospitality, or any role where people are the focus.
Can juggle tasks, think on your feet, and stay calm under pressure.
Enjoy working in a fast paced and ever-changing environment.
Learn systems quickly (bonus if know Valeo, Oracle, or Chris21).

About our recruitment process: * Apply once and if successful, join a 12-month talent pool.

If shortlisted, you will be invited to an Assessment Centre, where you will participate in a behavioural interview and various skills tests.
Successful candidates move to reference / screening checks and
As roles become available, offers of employment will be made.

Unsuccessful this time? No need to reapply to the same pool.Special Conditions:

Successful applicants must obtain a SAPOL clearance or General Employment Probity Check.
Shared Services SA covers all screening costs.
All applicants must hold current Australian work eligibility (more than 6 months validity if you are on a Visa).

Application Instructions:Click Apply now to: * Submit your current resume.

Answer two short, targeted questions (link attached).
Complete and attach the Pre-Employment Declaration to your application.

Late/incomplete submissions or those that do not address the application instructions will not be considered.Questions? ContactThe Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community.Need adjustments? Let us know in your application, we’re here to support you.Applications close: 22/12/2025 6:00 PMAttachments:
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-Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Government of South Australia