Service Centre Consultant
- Eight Mile Plains, QLD
- Contract
- Full-time
Type: Temporary
Start Date: ASAP
Duration: Approx. 5 months
Work Model: Hybrid – Onsite for training, then 1 day per week in office (extra days optional)About the Role Join a dynamic and supportive team as a Service Centre Consultant where you’ll act as the first point of contact in a high-volume, customer-focused IT service environment. This is a great opportunity for someone who thrives on problem-solving, learning, and delivering exceptional service in a flexible and forward-thinking organisation.Key Responsibilities
- Serve as a single point of contact for IT-related issues and service requests
- Apply your troubleshooting and decision-making skills to resolve technical problems efficiently
- Adhere to established processes while maintaining a customer-first approach
- Work collaboratively with a supportive team and contribute to continuous service improvement
- Exceptional interpersonal and customer service skills, with hands-on experience in a service centre
- A growth mindset and the resilience to thrive in a changing environment
- Strong ability to listen, follow processes, and resolve issues effectively
- Exposure to large-scale IT systems in banking or insurance (highly desirable)
- Familiarity with ITIL V3 principles
- Working knowledge of Unix, Windows 10, Cisco, and Office 365
- Flexibility to work rotating schedules and occasional Saturdays (1 in every 9 weeks)
- Initial schedule: 8:00 AM – 4:00 PM (includes 15-min and 30-min breaks)
- After training: Rotating between:
- 8:00 AM – 4:00 PM
- 9:00 AM – 5:00 PM
- 10:00 AM – 6:00 PM
- 1 rostered Saturday every 9 weeks (with the following Friday off)
- No overtime or Saturday penalties
- Great exposure to enterprise-level systems and technologies
- Supportive and flexible team environment
- Valuable short-term contract to boost your skills and experience
- Opportunity to work with a major industry player
Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.Casual Loading
Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.