Performance and Reliability Analyst

Sydney, NSW
$107,402-118,813 per year
Permanent
Full-time

6 hours ago

At UTS, we're changing the game. We're on a journey to be the leading university of technology and we're moving the world forward with our breakthroughs. Our state-of-the-art campus in Sydney's vibrant Tech Central precinct is a hub of creativity, innovation, and collaboration, where curiosity thrives.About the RoleThe Performance and Reliability Analyst monitors, analyses, and enhances the reliability, performance, and resilience of IT systems and services to ensure consistent service delivery for staff, students, and partners at UTS. The role contributes to operational excellence by applying data-driven insights to proactively identify risks, implement preventative measures, and recommend improvements to ensure systems meet agreed service levels and availability targets.
Detailed DescriptionAbout YouAs the Performance and Reliability Analyst, you will have:

Demonstrated experience in IT Operations, a Network Operations Centre, or a similar support role within a complex enterprise environment.

Strong hands-on experience with enterprise observability tools like New Relic, Influx DB Prometheus, and Grafana for monitoring system performance and reliability.

Proficiency in troubleshooting and resolving technical issues across various IT domains, including networking, cloud, and application performance.

Experience with incident management processes and tools such as ServiceNow for efficient incident creation, escalation, and resolution.

A solid understanding of foundational IT frameworks like ITIL and principles of DevOps, with a focus on applying data-driven insights to improve service delivery.

Excellent communication skills with the ability to articulate complex technical issues clearly to both technical and non-technical stakeholders.

For the full list of role responsibilities and selection criteria please download the position description from the link below this advertisement.
Remuneration/SalaryBase Salary Range: $107,402 to $118,813 pa (HEW 7)This role attracts 17% superannuation in addition to the base salary.We offer a comprehensive range of benefits designed to support professional growth, personal well-being, and work-life balance. Employees enjoy access to leadership programs, promotional opportunities, alongside study time support. We also offer flexible working arrangements and generous leave entitlements, ensuring a balanced and enriching work environment.This position is full-time and appointment will be made on a continuing basis.

University of Technology Sydney

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