Housekeeping Manager

Canberra, ACT
Permanent
Full-time

1 month ago

Description:About HyattSince 1957, our colleagues and our guests have been at the heart of our business and helped us become one of the best, and fastest growing hospitality brands in the world. The addition of new hotels, brands, and business lines can open the door for exciting career and countless growth opportunities. It's not every day you get to be a part of a team that's making travel more human. Here, everyone's role matters and it is our shared belief that hospitality is more than just a job – it's a career for people who care.Ready to help make our vision of evolving the future of hospitality come to life? Apply today.We're opening doors for allNo matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development.“Care Connects Us” is our guiding principleIt’s the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. It’s how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together.We need your curiosity. We need your innovative spirit. And we need your authentic self.There is always a space for you here, and we take pride in empowering you to turn trips into journeys, encounters into experiences and jobs into careers. Hospitality is more than just a job – it's a career for people who care. People like you. People like us.What you can expect

Complimentary and discounted accommodation at Hyatt properties worldwide!
Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets. Training and development opportunities with over 2000 online learning modules to support you career development.
Above award wages.
Access to our employee assistance program.
Being part of a diverse and inclusive team, passionate about their work.

Discover a career you didn't know existed.About Hyatt Hotel Canberra - A Park Hyatt HotelHyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired seAbout the RoleWe are looking for a dynamic and results-driven Housekeeping Manager to lead our housekeeping team. This is a senior position responsible for overseeing all aspects of housekeeping operations, ensuring that the hotel maintains its high standards of cleanliness, service, and luxury. As the Housekeeping Manager, you will work closely with other departments to ensure a seamless guest experience, manage operational efficiencies, and mentor your team to deliver excellence.Some of the responsibilities include:

Leading and managing the housekeeping team to ensure exceptional standards of cleanliness and guest service in rooms and public areas
Conducting daily briefings and ensuring tasks are appropriately assigned to team members
Managing inventories of cleaning supplies and guest amenities, ensuring proper stock levels and cost control
Creating and maintaining efficient cleaning schedules and staffing plans based on operational needs
Implementing and monitoring strategic operational processes to optimize productivity, quality, and guest satisfaction
Overseeing quality inspections of rooms and public areas, ensuring compliance with hotel’s luxury standards
Coaching, training, and mentoring the housekeeping team to develop skills, improve performance, and maintain high levels of morale
Collaborating with other departments to ensure smooth operational flow and that guest expectations are consistently exceeded
Addressing guest feedback, resolving any issues related to cleanliness or room maintenance promptly
Ensuring adherence to health, safety, and environmental regulations across all housekeeping activities
Continuously reviewing and improving housekeeping operations to drive efficiency, enhance guest experience, and meet business goals

Qualifications:What we are looking for in a successful candidate:

Proven ability to lead, develop and motivate the housekeeping team, fostering a positive work environment with high morale.

Proactive in resolving conflicts or issues within the team or with guests
Keen eye for detail, ensuring rooms, public areas and facilities meet the highest cleanliness standards and guest expectations, evident through consistently high feedback
Skilled in managing supplies and equipment, ensuring adequate stock with items maintained properly.
Ability to create efficient schedules, balancing workload and manning, ensuring compliance with labour laws whilst meeting budgets
Strong ability to interact with guests, employees and other departments, maintaining clear, respectful communication, especially under pressure.
Technologically savvy, competent using property management systems (PMS), microster, and other relevant tools that help streamline housekeeping operations.
Knowledge of workplace safety, and other local health and safety guidelines.
Ability to manage housekeeping expenses, including labour, supplies, and equipment, ensuring operations are within budget.
Ability to identify and implement cost-saving measures without compromising quality or guest satisfaction.
Innovative, forward-thinking manager who can bring fresh ideas to improve service quality, increase productivity, or introduce sustainable practices.
Strong communicator, whether it’s delegating tasks, resolving issues, answering guest queries, or working with other departments.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyattIf you are looking for a fulfilling career, please apply through

Hyatt

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