EL1 Senior Salesforce Support Engineer

Softtestpays

Surry Hills, NSW
Permanent
Full-time

1 month ago
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Australian Citizens with ability to obtain Baseline Clearance residing in Australia only respond.

Contract start 26 February 2024 to 12 months, 12 months extensions.
Australian Citizen, Ability to obtain Baseline Clearance, Canberra, Richmond, Surry Hills role.

Send your responses toDuties

Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
Deployment of changes via existing DevOps framework.
Perform interrogation of various log sources to investigate issues.
Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
Develop and maintain documentation on processes and configuration.
Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
Work within an Agile delivery methodology
Troubleshooting API and integration issues with different applications e.g. MuleSoft.
Development of meaningful event monitoring and alerting.
Knowledge transfer and training within the team.

Every application requires to address selection criteria as part of application submission.Essential Criteria1. At least 5 years experience within Salesforce eco-system.2. Experience/Exposure with Salesforce Industries including OmniStudio.3. Hands on experience with version control, branching and metadata deployments.4. Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.Desirable Criteria1. Demonstrable experience providing technical support for Experience Cloud.2. Exposure to HTML, CSS and JavaScript is added advantage.3. Platform Developer 1 Certification or Vlocity Certification will be a standout.4. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

Softtestpays