Senior Salesforce Support Engineer

Softtestpays

Surry Hills, NSW
Permanent
Full-time

1 month ago
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Australian Citizens With ability to obtain NV1 Clearance residing in Australia only respond

Contract start 26 June 2023 to 12 months, 12 months extensions.
Australian Citizen, ability to obtain NV1 Clearance, Canberra, Richmond VIC or Surry Hill NSW role.

Send your responses toOverviewThe NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels.We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component. The Office of the CIO (OCIO) seeks an experienced and energetic Salesforce Senior Support Engineer to join our dynamic fast-paced.Duties

Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools
Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures
Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity
Deployment of changes via existing DevOps framework
Perform interrogation of various log sources to investigate issues
Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
Develop and maintain documentation on processes and configuration
Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.)
Work within an Agile delivery methodology
Troubleshooting API and integration issues with different applications e.g. Mulesoft.
Development of meaningful event monitoring and alerting
Knowledge transfer and training within the team

Every application requires to address selection criteria as part of application submission.Essential Criteria1. More than 5 years experience within Salesforce eco-system2.Experience/Exposure with Salesforce Industries including OmniStudio3. Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements4. Hands on experience with version control, branching and metadata deployments5. Certified Salesforce Admin ADM201 or ADM211 & Platform App BuilderDesirable Criteria1.Demonstrable experience providing technical support for Experience Cloud2. Exposure to HTML, CSS and JavaScript is added advantage3. Platform Developer 1 Certification or Vlocity Certification will be a standout

Softtestpays