Sales & service Team Leader
- Maroochydore, QLD
- $75,000-85,000 per year
- Permanent
- Full-time
Not your standard insurance company, that’s for sure. This insurer focuses on a niche industry that’s for all different types of outdoor adventurer. You’ll join a high performing sales call centre and lead a team of 10-12 customer service operatives to foster a people-centric, customer savvy and results driven culture.
As a Sales & Service Centre Team Leader you’ll be passionate about driving a high performance and sales culture to achieve brand revenue, growth and retention targets by setting, monitoring and coaching to clear performance standards and expectations.Benefits to Successful applicant:
- Competitive salary with access to yearly bonus
- Hybrid working environment with some work from home
- Ongoing career training and development opportunities
- Significant discounts on their insurance products
- Day off for your birthday!
- A supportive and collaborative team environment
- Employee Assistance Program
Daily tasks look like the following:
- Drive performance of the team through setting, monitoring and coaching to service standards
- Coordinate and take ownership of daily operational performance across the call centre
- Implement and conduct regular, effective leadership routines such as 1:1’s, group coaching, sales team meetings
- Lead and develop a customer focused performance culture
- Provide support and guidance to customer or process queries as a point of escalation and referral
- Utilise data and insights to optimise processes
- 2+ years in a call centre environment
- Demonstrated leadership experience and capabilities (in a call centre is highly regarded)
- Ability to analyse performance and implement coaching methods to improve team productivity
- Influencing, negotiation and conflict resolution skills across all stakeholders
- Ability to work in a sometimes challenging but always changing enviornment
- Enjoy being part of a team and contributing to a positive culture
At Fuse, we specialize in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting, or claims professional looking for your next opportunity, we'd love to hear from you!If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!
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