Junior Customer Support Specialist - Workflow Max

• Respond quickly and courteously to customer enquiries via email or phone, adhering to agreed SLAs.
• Deliver accurate information about our products and solutions, helping customers resolve basic to moderately complex issues.
• Triage customer tickets, escalating more complex issues to senior team members when required.
• Maintain a positive, customer-focused attitude in all interactions.
• Log interactions and solutions accurately in the support ticketing system.

• Stay up-to-date with WorkflowMax features, processes, and updates.
• Assist in updating support documentation and FAQs as needed.
• Participate in internal training sessions to expand product knowledge and customer service skills.

• Collaborate with colleagues across support, product, and success teams to solve customer queries and improve service delivery.
• Provide feedback from customer interactions to support continuous improvement efforts.
• Suggest ideas to enhance the customer experience and streamline support processes.

• Basic understanding of service-based business processes (advantageous).
• Willingness to quickly learn about job management software (training provided).
• Effective written and verbal communication skills.
• Ability to build rapport with customers and team members.
• Collaborative and approachable with a positive attitude.
• Strong attention to detail; diligent in following documented processes. Experience
• Prior experience in a customer service or contact centre role (preferred but not essential).
• Experience using helpdesk or CRM software (desirable).
• Proficiency in Microsoft Office or Google Workspace. Interpersonal Attributes
• Customer-centric and empathetic approach.
• Willingness to learn and develop new skills.
• Positive, adaptable mindset with a desire to contribute to team success.
• Reliable and punctual, willing to occasionally work outside standard hours if needed.
• Ability to work well both independently and as part of a distributed team.

• ,Competitive salary and regular performance bonuses
• Comprehensive paid training and ongoing development
• Opportunities for career growth and promotion
• Supportive, inclusive, and fun team culture
• Paid annual leave and additional personal leave
• Employee rewards and recognition programs
• Modern office space with free coffee/snacks
• Access to mentoring and coaching

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