Lead Product Designer - Coach (AI)

Melbourne, VIC
Permanent
Full-time

20 days ago

Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.For more information visit .How you can help make a better world of workCulture Amp's mission is to create a better world of work by empowering organisations to build cultures of growth, support, and continuous improvement. The Coach product area helps unlock the potential of employees through impactful coaching experiences, advanced AI capabilities, and data-driven insights.Your work as a Lead Product Designer on Coach will transform how people experience growth and development at work, making coaching effective and accessible at scale. You'll help define the design vision for future-facing, AI-enabled features and inspire a culture of innovation-delivering impactful outcomes for millions. Collaborate with a passionate, cross-functional team, contributing to Culture Amp's broader mission of a better world of work.The OpportunityThis is a pivotal role combining strategic vision, leadership, and hands-on craft. You'll lead the design for high-growth product surfaces, championing personalised coaching journeys and AI-powered features. Working cross-functionally, your designs will help people thrive-by making coaching accessible, actionable, and deeply integrated across Culture Amp's platform.What You'll Do

Shape Product Vision:

Own and evolve the design direction for Coach, crafting engaging, intuitive experiences that address user onboarding, activation, engagement, and retention. * Lead AI-driven Discovery:Define, design, and refine user journeys for discovering and interacting with AI-powered coaching features. Use AI as a creative catalyst to amplify product possibilities and outcomes. * Drive Design Excellence:Uphold high standards in design craft and user experience. Rapidly explore, prototype, and test new concepts while considering edge cases, UX nuance, and interaction quality. * Champion Research & Insight:Partner closely with researchers and product managers to lead advanced quantitative and qualitative research, using insight to inform product direction and evidence-based decisions. * Project Leadership & Product Strategy:Plan and lead complex initiatives across multiple teams and stakeholders, building clear project plans and adapting approaches to drive meaningful growth and deliver business impact. * Systems Design:Design cohesive experiences and contribute to the evolution of our design system, seamlessly connecting interactions across broader product architecture. * Mentorship & Influence:Provide thought leadership, foster a culture of collaboration and continuous improvement, and proactively mentor other designers to raise the bar for design across the Coach area. * Collaboration & Culture:Co-create outcomes with product managers, engineers, researchers, marketers, and data scientists. Shape team rituals and best practices, improving both product excellence and organisational culture.About You

6+ years of product design experience, including leadership of growth initiatives in SaaS or enterprise contexts.
Strong portfolio demonstrating polished UI, robust UX thinking, and clear, measurable impact on user behaviour and commercial outcomes.
Hands-on experience designing and optimising AI-powered features; fluent with modern AI tools to amplify creativity and design craft.
Skilled systems thinker who links granular interaction details to overarching product architecture.
Bold, visionary, and able to rally teams around compelling design narratives-willing to take creative risks and push boundaries.
Operate with high autonomy in ambiguous spaces, initiating, exploring, and delivering meaningful value without waiting for permission.
Comfortable combining user research, product data, and design intuition to make smart decisions and unlock new opportunities.
Detail-oriented with the ability to move quickly, balancing speed and craft from exploration through delivery.
Thrive in cross-functional environments, driving co-creation and shaping design culture, rituals, and best practices.
Growth-oriented and reflective: actively seek feedback, encourage improvement, and cultivate development of yourself and peers.

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
Extended year-end breaks: An extended refresh period at the end of year
Excellent parental leave and in work support program available from day 1 of joining Culture Amp
5 Social Impact Days a year to make a positive impact on the community outside of work
MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
Medical insurance coverage for you and your family (Available for US & UK only)

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism .Please keep reading...Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria - unlike majority candidates meeting significantly fewer requirements.We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience!If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring process-and help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions.If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy or contact .

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