TSPV – Knowledge Manager

Canberra, ACT
Contract
Full-time

8 days ago

Knowledge ManagerWe are seeking a highly skilled and proactive Knowledge Manager to lead the enhancement and governance of enterprise-wide knowledge practices. Working with a range of business units and platform owners, you’ll drive consistent, effective self-service content that reduces demand on support channels while delivering quality customer experiences. Your focus on strategic alignment, governance, and knowledge-centred support will help embed a culture of continuous improvement and information reuse.TSPV clearance required.
Location: ACTKey Responsibilities:

Lead the enterprise knowledge management framework in line with ITIL and organisational goals
Support teams in creating and maintaining user-friendly knowledge content
Establish governance models and lifecycle processes for article management
Collaborate across support and service teams to embed knowledge into daily operations

Key Requirements:

Demonstrated experience in ICT or business knowledge management roles
Strong grasp of ITIL and best practice frameworks for knowledge governance
Excellent stakeholder engagement, facilitation, and communication skills
Analytical skills to identify content gaps and improve knowledge effectiveness

How to Apply
Does this role sound perfect for you? If so, to register your interest in this role, please either contact Liam Murphy or the Compas Team on (02) 6230 0233 and send through your CV by following the link below.About Compas:
Compas Pty Ltd is a Canberra based wholly Australian owned, Recruitment and Services company that has been operating since 1987. We specialise in the provision of permanent, contract and temporary recruitment services, as well as specialised Consulting assignments.YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCEDue to the nature of this environment, candidates must have a current TSPV clearance

Compas

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