Case Manager

Darwin, NT
Permanent
Full-time

7 days ago

$90,188 + super + NFP salary packaging benefits
Permanent Full Time Contracts
Location: Garramilla (Darwin) NT 0812
Make a meaningful difference to the lives of Australians in need

Life at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more and .Your OpportunityOur (IHSAP), known locally as “Batten Road,” is a collaborative model that brings together specialist supports to assist individuals and families who are experiencing, or at risk of, homelessness. Mission Australia delivers client engagement and case coordination services to residents of the facility, using a collaborative and holistic case management approach designed to help clients access and engage with specialist services, including Mental Health, Alcohol and Other Drugs (AOD), Specialist Family Support, domestic violence, and homelessness services. This approach supports clients to work through their individual challenges with coordinated, wraparound care.This is an on-site position based in Darwin, where you will deliver compassionate, person-centred support to clients through comprehensive case management. In this critical role, you will assist clients with informal counselling, life skills development, and navigating complex pathways to long-term, secure housing. The position requires initiative, sound judgement, and the ability to work under general supervision on tasks of a complex or specialist nature. You may also provide guidance and supervision to less experienced team members. The role’s central goal is to support clients in sustaining independent tenancies and improving life outcomes.Your Key Responsibilities

Develop tailored case management plans addressing both immediate and long-term client needs using a strengths-based, person-centred approach.
Conduct risk reviews, create safety plans, and support clients through referrals to specialist services including housing, AOD, and mental health.
Assist clients in the transition to independence, supporting them with tenancy preparation, housing applications, and sustaining long-term accommodation.
Maintain accurate and timely documentation, including case notes, reports, and data entry, ensuring compliance with Mission Australia’s case management standards.
Build strong working relationships with clients, Indigenous communities, government and non-government agencies, and other co-located service providers.
Facilitate or contribute to engagement activities, inter-agency meetings, service promotion, and program quality improvement initiatives.
Provide mentoring and coaching support to less experienced staff and contribute to team learning by sharing best practice approaches.

Requirements for Success

Relevant qualifications (e.g., degree or diploma) with professional experience in case management and homelessness services, including a minimum of 2 years working with vulnerable clients.
Proven ability to manage a caseload of clients with complex needs, demonstrating trauma-informed practice and a strengths-based approach.
Strong cultural capability and experience working with Aboriginal communities, with knowledge of local cultural protocols and systems, and ability to build respectful and professional relationships.
Strong written and verbal communication skills, including the ability to manage administrative tasks and maintain professional boundaries.
Resilience and adaptability when working with clients experiencing distress, trauma, AOD use, and aggressive or uninhibited behaviours.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
A commitment to person-centred approaches and a belief in individuals’ capacity for recovery and growth, informed by lived experience and professional development.
First Aid Certificate.
Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.Your BenefitsTo ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax (details via

) * Free external, confidential counselling and access to
. * Volunteering opportunities

Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our CultureOur innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you live with disability and require support to submit your application, please email or visit our for additional contact details.We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us atHow To ApplyTo be considered for this opportunity, click ‘apply’ and send your application today!As a committed employer, we will respond to your application.Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you.

Mission Australia

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