Call Centre Clinician
- Melbourne, VIC
- $55.00-65.00 per hour
- Contract
- Full-time
Clinicians work in a rostered 24/7 environment across 7 days within a hybrid work from office/home model providing over the phone clinical services.
Your work will be phone based and will include a combination of intake, assessment and triage, the provision of immediate clinical mental health support and, referral to state-based specialist and crisis case management services.
You will be supported through the provision of ongoing learning and development opportunities and funded clinical supervision.Mandatory Requirements:
- Currently hold or ability to obtain a Working with Vulnerable People registration
- Currently hold or ability to obtain a Working with Children check
- Qualifications as a registered Psychologist / Occupational Therapist / Registered Nurse with full AHPRA registration.
- Social Worker with membership of the Australian Association Social Workers (AASW) on commencement.
- A Masters-level counselling qualification and registration with PACFA as a Registered Clinical Counsellor or with ACA at Level 3 or Level 4.
- The successful candidate will be required to obtain and maintain a minimum Baseline Vetting (AGSVA) security clearance.
- Excellent interpersonal skills with competency in the provision of trauma informed, holistic, client centered intake, assessment and brief intervention with vulnerable clients.
- Ability to complete clinically appropriate intake assessment and documentation with formulated risk assessments which are tailored, appropriate, and actioned in accordance with presenting risk.
- High level of written and verbal communication skills.
- Sound judgement and the ability to respond to critical incidents in a calm and timely manner.
- Excellent IT skills and the ability to confidently navigate IT equipment and software.
- Ensure compliance with clinical practice policy, including the mandated use of specific clinical forms/templates (e.g., Intake Document, Risk Assessment and Management Plan documentation);
- Provide high quality clinical services including risk assessment and intervention, referral, evidence-based individual, couple and family counselling, and case management to eligible clients in order to achieve outcomes identified in care planning.
- Using the Client Management System, maintain confidential files for each client that include session progress notes, care plans, risk assessment, and additional client interactions.
- Schedule and attend Continuing Professional Development (CPD) activities, including clinical supervision, to maintain professional registration.
- Adhere to relevant legislation, ethical guidelines and policies pertaining to best-practice client care.
- Liaise and attend regular meetings with the Assistant Director and other Clinicians to review client cases.
- Liaise with clients' family members and additional treatment providers and/or others to coordinate care.
- Apply the principles of cooperative and safe working practices consistent with APS Value
- $55-65 per hour (inc Super)
- 12-month contract
- Located in Melbourne