Computer Clerk - Switchboard 1

Shepparton, VIC
Permanent
Part-time

3 days ago

Reference Number: 2051Job Title: Computer Clerk - Switchboard
Employment Type: Permanent Part-TimeHours per Fortnight: 60
Location: Graham Street, SheppartonClosing date: 16/09/2025For a confidential conversation please contact: Stacey Bowles PH: 03 4804 4353 Email: Stacey.Bowles@gvhealth.org.auAbout GV Health:At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.Click to find out more information about GV Health and our services.Click to find out more from our staff about a career and lifestyle at GV Health.Our RegionGreat things happen here! Follow the link to find out what its like to live, work and play in our wonderful region:About the departmentOur Switchboard is the central point for all external and internal calls at Graham Street Campus, making it the heart of our organisation's communication. We don't rest because health doesn't. Our Switchboard operates 24 hours a day, 7 days a week, ensuring that our community has access to the assistance they need. Within a single 24 hour period, our Switchboard Service team answers and redirects approximately 1000 calls, keeping things running smoothly for our patients and staff. When the seconds matter most, our Switchboard Services team is responsible for coordinating the notification of Emergency Response codes.About the roleWe are seeking a dedicated and skilled Switchboard Operator to be part of our team, ensuring seamless communication and efficient services around the clock. As a Switchboard Operator, you will be at the forefoot of our communication network, responsible for maintaining high-quality and efficient services.The Switchboard is staffed 24 hours a day, 7 days a week and it is expected that staff are available to be rostered on a 24 hour, 7 day rolling roster.All staff at GV Health will be required to assist in the training of new staff members. This will aid in the continuity of service with GV Health.If you thrive in a fast-paced, high-stakes environment and want to be part of a team that plays a critical role in healthcare, GV Health Switchboard Services is the place for you. Join us and be part of something meaningful - where your communication skills truly make a difference.We are looking for:

Ability to provide an efficient and courteous response to all telephone calls (using best practice techniques), and redirect calls appropriately
Experience using a Switchboard or in Health Information Systems
Demonstrated ability to organise tasks and environment with minimal supervision and under conditions of competing demands
Capacity to interact professionally with staff and consumers and maintain high levels of confidentiality and patient privacy

Position Description:If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'Why work at GV Health?

Free

to personally welcome and connect you to our wonderful community * Generous
, subsidised staff parking and discounted leisure memberships * Flexible work practices and options to purchase additional leave to support work/life balance

Paid parental leave
Professional development and study leave to help reach your learning and career goals
A confidential employee assistance program (EAP) for you and your loved ones
Social club membership offering a range of events, functions and local community discounts
Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.

Goulburn Valley Health

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