Product Owner – Home Claims Experience

Australia
Permanent
Full-time

10 days ago

Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD, VariousPermanent Full TimeInsurancePay Band 5

Lead a cross-functional squad focused on claims transformation
Play a key role in delivering innovative Home Claims experiences
Hybrid working | Brisbane, Sydney or Melbourne locations with flexible arrangements

We're looking for a Product Owner to lead the design and delivery of customer-first digital and operational solutions across our Home Claims portfolio. Based in our Brisbane office and working within the Consumer Insurance division, this role is ideal for someone who thrives in a fast-paced, agile environment and wants to make a direct impact on customer outcomes.This is a contract role through to 30 June 2026 and your chance to lead a dedicated, cross-functional squad of delivery experts, drive strategic outcomes, and shape the Home Claims experience for thousands of Australians.What you'll do

End-to-end delivery of initiatives aligned to Suncorp's Consumer Insurance strategic objectives
Lead a cross-functional agile squad, fostering alignment, collaboration, and outcome delivery
Define clear business requirements and prioritise backlog initiatives that improve experience, compliance and commercial value
Facilitate effective testing, UAT/PVT, release activities and change management to support solution deployment
Act as the voice of the business in collaboration with tech, risk, regulatory and project teams
Maintain strong stakeholder relationships across business units, technology, and external vendors
Monitor delivery progress, showcase key features, and ensure transparency across initiatives

What you'll bring

3+ years' experience in Insurance and/or Financial Services
Proven experience delivering projects in agile environments, with at least 1 year in a Product Owner or similar delivery role
Experience working with senior stakeholders across business and tech
Strong business acumen, data literacy and a deep understanding of customer-led design
A collaborative mindset, with strong influencing and communication skills
Bonus points for Product Owner certification or experience with AI-enabled claims or customer solutions

What You'll EnjoyAccess our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
Paid volunteer leave, donation matching, and unlimited emergency response leave
Performance-based bonuses and Suncorp shares for eligible employees
Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.Advertised: 25 Aug 2025 AUS Eastern Standard Time
Applications close: 25 Sep 2025 AUS Eastern Standard TimeDon't see a job for you?Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.

Multiple locations
25 Sep 2025

Contract through to 30 June 2026 | Shape the future of customer outcomes | Lead the future of Home Claims through exceptional delivery and design

Multiple locations
25 Sep 2025

Contract through to 30 June 2026 | Shape the future of customer outcomes | Lead the future of Home Claims through exceptional delivery and designSubscribe for job alerts© Copyright 2019 Suncorp GroupSuncorp Group Limited ABN 66 145 290 124. In accessing Suncorp's site you agree to the terms and conditions outlined in the disclaimer. Please ensure that you read both the

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