GN is a Danish multinational on a mission to improve lives through the power of sound. For 150 years, we’ve been pioneering world-first innovations in healthcare and technology—helping people hear, connect, and communicate like never before. From cutting-edge hearing aids to intelligent audio solutions (including Jabra and SteelSeries), our brands are all about making life sound better.And right now, it’s an exciting time to join us. We’re looking for a Customer Care Officer who’s passionate about helping people and creating great customer experiences.What you’ll enjoy at GN:One-on-one training in our systems and productsAccess to our reward and recognition platform with discounts across hundreds of retailersOnline wellbeing centre, plus EAP support and webinarsService recognition and performance awardsFree annual flu vaccinationsGenerous discounts on GN Hearing, Jabra and SteelSeries productsFresh fruit, refreshments and a table tennis table onsiteOpportunities for growth and developmentFlexible work options – predominantly onsite, with rostered work-from-home days after probationYour day-to-day responsibilities:Attending to customer queries by phone and emailTalking directly with medical professionalsSupporting order entry to meet cut-off timesCollaborating with colleagues across customer care, manufacturing, inventory and salesBeing the first point of contact for CC when requiredWhat we’re looking for:Previous experience in a customer service role, ideally in pharmaceutical, medical, FMCG or similar industriesExcellent verbal and written communication skillsFast, accurate data entry skillsStrong problem-solving abilitiesHigh attention to detailConfidence with MS Office (experience with Navision or Salesforce is a bonus)A positive “can-do” attitude and adaptability in a fast-paced environmentAt GN, we put the customer at the heart of everything we do — and we’re looking for someone who shares that same passion.If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you. Please note that applicants must have full unrestricted Australian work rights.Agencies: we’d prefer to fill this role directly. Should we need additional support, we’ll be in touch with our preferred partners.
